Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Yasmine Aboutayab

Brighton

Summary

I am a driven and accomplished individual with a proven track record of effective leadership across various levels. My ability to adapt seamlessly to new challenges and changes demonstrates my resilience and agility in the face of evolving environments. With extensive experience and expertise in the business industry, particularly within customer-centric service settings, I bring a wealth of knowledge to any role.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Student services

Newman College
10.2021 - Current
  • Primary liaison for careers, Pupil Premium, and visit enquiries from students, parents, and staff, cultivating strong internal and external relationships
  • Effectively oversee bursary enquiries and applications, meticulously verifying all documentation and ensuring eligibility criteria are met
  • Coordinate and arrange college visits at local, national, and international levels, guaranteeing each excursion is meticulously planned in accordance with safeguarding and local authority protocols
  • Fulfil the role of work experience coordinator, maintaining comprehensive records for over 300 students and their placements
  • Deliver tailored careers support for Key Stages 4 and 5, including the organisation of workshops and serving as a key contact for universities, colleges, and placement providers
  • Participate in pastoral meetings, offering valuable feedback in line with child protection policies.
  • Collaborated Student Services Team to provide comprehensive student support, fostering positive and inclusive school environment.
  • Pointed students to relevant information about academic and personal support services available at the college.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Built strong and trusting rapport with students, caregivers and school faculty to drive awareness of services and encourage referrals.

Client Support coordinator

Veritas Advocacy services
09.2020 - 07.2021
  • Serve as the primary point of contact for all enquiries, ensuring prompt and accurate responses while building strong relationships with clients and external partners
  • Prioritize client safety in every interaction, providing tailored advice and support according to individual circumstances
  • Conduct meticulous checks to ensure that all stalking referrals contain accurate information, maintaining the integrity of the referral process
  • Triage referrals received from various sources such as the Police, local authorities, and multi-agency partners, efficiently inputting them into the database for further action
  • Conduct risk assessments with clients through thorough phone conversations, asking probing questions to gain a comprehensive understanding of their situation, and provide appropriate support and advice
  • Assist clients through various communication channels including phone, email, or webchat, ensuring their enquiries are addressed promptly and effectively
  • Collaborate with multi-agency partners by liaising via phone or email regarding referrals, fostering effective communication and collaboration
  • Refer clients to relevant legal expertise services such as the Daisy Chain and Flows, ensuring they receive comprehensive support for their specific needs.

Relationship Manager

American Express
02.2014 - 05.2020
  • Managed High net worth international individuals dealing with their travel, lifestyle and account enquires and increasing billed business for a global £25 billion financial company
  • Consistently achieved 100% in customer satisfaction surveys by ensuring customers were happy with their product and service
  • Increased Travel and lifestyle spend, maintaining top 20 position in the team for client spend
  • Exceeded challenging targets year by year on driving and increasing revenue and billed business by 20% whilst adapting and challenging my own sales technique
  • Developed relationships with Bank partners and ensured that all Due Diligence operations, credit authorisations were regularly updated to prevent potential Fraud and money laundering
  • Monitored Card activity to minimise account disruption when using the Centurion card by ensuring client correct spend levels were in place
  • Retained the company a saving of £150,000.

Education

Level 3 Diploma in childcare and education -

Brighton and Hove City College
09.2004 - 05.2006

French Diploma -

University of Brighton
10.2003 - 05.2004

Skills

  • Time management & Prioritisation
  • A strong team player with the ability to motivate
  • Leadership skills
  • Excellent organisational skills
  • Self -motivated and hardworking and able to use own initiative
  • Leadership
  • Problem-solving
  • Communication skills


Languages

French
Arabic

Timeline

Student services

Newman College
10.2021 - Current

Client Support coordinator

Veritas Advocacy services
09.2020 - 07.2021

Relationship Manager

American Express
02.2014 - 05.2020

Level 3 Diploma in childcare and education -

Brighton and Hove City College
09.2004 - 05.2006

French Diploma -

University of Brighton
10.2003 - 05.2004

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Yasmine Aboutayab