Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmina Akter

London,UK

Summary

Experienced professional with focus on control systems and process optimisation. Capable of enhancing operational efficiency through data analysis, system integration, and continuous improvement strategies. Skilled in troubleshooting, problem-solving, and implementing control measures to ensure safety and compliance. Highly skilled in technical proficiency, including Microsoft Word and Excel, and strong organisational skills. Demonstrating exceptional administrative support, analytical aptitude, and quality assurance capabilities. Adept at problem-solving and exercising professional judgement to influence negotiation outcomes effectively. Committed to leveraging these competencies to drive operational excellence and achieve career growth within a dynamic organisation.

Overview

6
6
years of professional experience

Work History

Referencing Coordinator

Ascend Properties
Sale, UK
01.2024 - 01.2025
  • Managing the referencing process from the let agreed stage to the signing of contracts
  • Making initial judgement calls on all applicants based on our eligibility criteria
  • Ensuring all new applications are dealt with in a timely manner
  • Monitoring applications and identifying any potential issues at the earliest opportunity
  • Preparation of documentation including tenancy agreements
  • Liaising across all levels colleagues within the Property Management team and communicating information to key stakeholders
  • Managed customer complaints in a professional and empathetic manager before escalating

Property Investment Administrator

AJ Bell
Salford, UK
01.2023 - 01.2024
  • Served as the primary contact for clients, managing communications with solicitors, surveyors, property managers, and HMRC
  • Efficiently screened clients, ensuring adherence to AML policies and compliance standards
  • Administered cash flow transactions, including rental payments, loan payments, and VAT, while maintaining meticulous records
  • Coordinated meetings, handled property sales, and managed leases in compliance with HMRC criteria
  • Maintained a diary system in line with service level agreements and ensured timely invoicing and fee collection

Retail sales associate

Synergy Promotions
Manchester, Greater Manchester
01.2023 - 12.2023
  • Upheld company policies whilst interacting with customers and colleagues.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Participated in staff meetings contributing valuable insights for improvement.
  • Boosted store reputation with excellent customer service skills.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.

Claims Coordinator/Administrator

LLOYDS BANKING GROUP
Stockport
01.2021 - 01.2022
  • Acted as the first point of contact for customers, handling claims and queries with professionalism
  • Developed strong relationships with customers, delivering an efficient service
  • Utilized programs such as Excel, Word, Outlook, and Skype for Business, demonstrating proficiency in IT skills
  • Managed sensitive information with confidentiality and conducted thorough data protection checks

Fulfilment Centre Associate

AMAZON
Manchester, UK
01.2019 - 01.2020
  • Consistently achieved daily targets, motivated by company incentives, and collaborated with management for personal development
  • Coordinated with team members for effective task completion.
  • Communicated effectively with dispatch teams to ensure prompt deliveries.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Communicated with all levels of staff, maintaining positive, productive working environments.

Education

BSc - Psychology

Manchester Metropolitan University

A-Levels - Psychology, Sociology and RS

William Hulme Grammar School

GCSEs - GCSEs 9 As

Manchester Islamic High School for Girls
Manchester

Skills

  • Technical Proficiency (including Microsoft Word and Excel)
  • Organizational Skills
  • Administrative Support
  • Analytical Aptitude
  • Quality Assurance
  • Problem-Solving
  • Professional Judgement
  • Influence Negotiation

Timeline

Referencing Coordinator

Ascend Properties
01.2024 - 01.2025

Retail sales associate

Synergy Promotions
01.2023 - 12.2023

Property Investment Administrator

AJ Bell
01.2023 - 01.2024

Claims Coordinator/Administrator

LLOYDS BANKING GROUP
01.2021 - 01.2022

Fulfilment Centre Associate

AMAZON
01.2019 - 01.2020

BSc - Psychology

Manchester Metropolitan University

A-Levels - Psychology, Sociology and RS

William Hulme Grammar School

GCSEs - GCSEs 9 As

Manchester Islamic High School for Girls

Similar Profiles

CREATE PROFILE
Yasmina Akter