Yasmin Wolstencroft
Salford,Uk
Summary
Dedicated Phone Operator with strengths in customer service and call management. Manages incoming calls to ensure effective resolution of customer queries. Focuses on creating positive customer experiences through clear communication and efficient call directing.
Overview
12
12
years of professional experience
Work History
Phone operator
1010 taxis
Swinton, Uk
03.2021 - 02.2025
- Managed incoming calls with professionalism, resolving customer queries and efficiently directing calls to appropriate departments to enhance service delivery.
- Handled incoming calls, ensuring timely and accurate direction to relevant staff or departments., directing to relevant staff or department promptly and efficiently.
- Oversaw and prioritised day-to-day operations for reception, switchboard and helpdesk services, ensuring smooth communication and support for all callers.
- Mentored new staff, sharing best practice techniques for effective call handling to improve team competence and customer satisfaction.
- Provided assistance to callers with special needs, adopting a patient and understanding approach.
Nursery nurse
Little gems
Swinton, Uk
01.2013 - 01.2015
- Planned and delivered play activities with structure and enthusiasm, encouraging group participation.
- Planned unique, engaging messy play activities to encourage children's sensory development.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
Skills
- Call management
- Call routing
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Positive attitude
- Multitasking
Timeline
Phone operator
1010 taxis
03.2021 - 02.2025
Nursery nurse
Little gems
01.2013 - 01.2015