Yasmin Whiston

Delivered exceptional customer service to all passengers, not just on board but in and around the airport environment, leading to multiple positive appraisals from on board seniors.

Ensured passenger and crew safety is always at the forefront of my mind, especially when in a busy or stressful environment.

Greatly developed my ability to work well under pressure and maintain composure as I’ve had to prioritise, adapt and re-organise normal routines.

Showed my resilience and professionalism in fast paced, changing environments through de-escalating passenger conflict and dealing with emergency situations.

Demonstrated my excellent team working skills through being empathetic, hard working, collaborative and supportive, therefore being able to maintain strong personal and professional relationships that enhance the passenger experience.

Improved my confidence substantially through improved communication skills, more effective decision making and openness to feedback and relying on myself and my crew members.

Demonstrated emotional, physical and professional support to children with different physical and cognitive needs.

Learned to be versatile; allowing me to communicate in different ways both verbal and non-verbal children. Along the way I have learnt new methods of communication including sign language.

Worked collaboratively with many other staff members of different levels, adapting to different working styles and working effectively with many different people.

Constantly ensuring the safety of many children at once whilst assisting teachers in delivering the school curriculum in different forms, ensuring inclusivity.

Provided customers with a positive and satisfying shopping experience through exceptional customer service skills and the ability to handle challenging situations with professionalism.

Cultivated excellent customer relations by providing helpful, friendly and attentive services.

Given the trusting position of cashing up the tills as well as developing and training new staff, improving my confidence and leadership skills.

Supervised 80+ guests at once, ensuring their safety as well as engaging with customers of all ages whilst interacting with children to create memorable experience.

Developed a greater understanding of responsibility by managing customer well-being, hosting events, working different roles and training new staff members to a high standard.