Yasmin Palmer
Northenden,Manchester
Summary
Dedicated professional with a strong foundation in customer service and team leadership, complemented by expertise in pool safety and first aid. Proficient in safety training and maintaining confidentiality, ensuring a secure and efficient work environment. Demonstrates exceptional communication skills and email handling efficiency, supported by experience with SPSS software and administrative systems. Adept at inventory management and team organisation, aiming to leverage these skills towards enhancing operational excellence.
Overview
6
6
years of professional experience
Work history
Administrative assistant
Aqua Babies
Manchester
01.2022 - Current
- Improved customer satisfaction through prompt response to email queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Maintained stock levels to avoid shortages in office supplies.
- Handled sensitive information discreetly, maintaining high-level confidentiality at all times.
- Quickly and promtly learnt new online administration systems
Pool Assistant
Aqua Babies
Manchester
06.2020 - 01.2026
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving customers.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Directed guests to correct seating locations and answered questions about facilities.
Education
MSc Sport Business, Management and Policy -
Manchester Metropolitan University
Manchester, England 01/2025 - 01/2026
BSc (Hons) Psychology - Psychology
The University of Manchester
Manchester 09.2021 - 7 2024
A-Levels -
Bishop Heber Sixth form Centre
Cheshire West and Chester, Cheshire 09/2019 - 05/2021
GCSEs -
Bishop Heber High School
Cheshire West and Chester, Cheshire 09/2018 - 06/2019
Skills
- Customer Service
- Pool safety
- Safety training
- First Aid
- Team Leadership
- Communication skills
- Inventory management
- Team organisation
- Confidentiality maintenance
- Email handling efficiency
- Administrative systems
Experience
University Sport
- Captain of The University of Manchester Polo Club, 2022-2024
- Showcased leadership skills within a group and time management, balancing committee duties, personal training, and academic progress
- Team organisation at training sessions and competitions, ensuring all members recieved the correct information
- Communication with suppliers for team apparel
Sales Course
- One-day training event, aimed to improve sales skills within the workplace
- Gained more insight into customer engagement and communication skills
Expert Empires
- 2-Day Event
- Gaining insight from expert entrepreneurs in business strategy, marketing, and online systems
Timeline
Administrative assistant
Aqua Babies
01.2022 - Current
BSc (Hons) Psychology - Psychology
The University of Manchester
09.2021 - 7 2024
Pool Assistant
Aqua Babies
06.2020 - 01.2026
MSc Sport Business, Management and Policy -
Manchester Metropolitan University
01/2025 - 01/2026
A-Levels -
Bishop Heber Sixth form Centre
09/2019 - 05/2021
GCSEs -
Bishop Heber High School
09/2018 - 06/2019