Yasmin Morton
Liverpool
Summary
Dedicated professional with a caring attitude and a strong commitment to adopting a person-centred approach in all areas of life. Recognised for being enthusiastic, patient, reliable, and organised, with a proven ability to foster positive relationships and deliver exceptional support. Seeking opportunities to leverage these skills in roles that prioritise individual well-being and personal growth.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Residential Support Worker
National Probation Service
04.2023 - 04.2025
- A role within the National Probation Service that works to ensure public protection as well as to help and support those being reintegrated back into society.
- Some daily duties involve safeguarding such as room searches, drug tests, regular welfare checks and purposeful activities. As the wellbeing lead, fostered a sense of community amongst residents through organised activities and encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Required to undergo regular training to keep knowledge up to date on a variety of topics from health and safety to counterterrorism training
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
- Delivered effective daily care to 22 residents with complex care needs.
- Adopted person-centred approach in all aspects of care-giving.
Volunteer Counsellor
Change, Grow, live (CGL)
Liverpool
10.2023 - 12.2024
- Utilised reflective practice to improve counselling skills continuously.
- Maintained confidentiality of client information; demonstrating professional ethics and respect.
- Increased client comfort by providing empathetic and non-judgmental listening.
- Kept accurate record of sessions as per regulatory guidelines ensuring accountability and transparency.
- Attended regular supervision meetings for continuous learning and professional development.
- Provided emotional support, leading to increased self-esteem among clients.
- Assisted clients in exploring feelings with active listening techniques.
- Enhanced understanding of personal issues through psychoeducation methods for better awareness.
- Fostered a safe environment where clients could express themselves freely, resulting in trust building.
- Upheld ethical standards outlined by British Association of Counselling and Psychotherapy, ensuring credibility and integrity at all times.
- Helped coordinate appointments for counselling, physiotherapy and occupational health services.
- Attended regular training and supervision workshops for improved service user support.
Engagement Officer
National Approved Premises Team (NAPT)
North West England
10.2021 - 04.2023
- Managed various projects from inception to completion, maintaining strict adherence to deadlines.
- Strengthened relationships with key stakeholders through consistent and open dialogue.
- Led training sessions for new employees, promoting best practices in customer engagement.
- Fostered an inclusive work environment by promoting diversity and inclusivity policies.
- Drove change within the organisation by implementing feedback obtained from all staff across the North West of England. .
- Liaised between different departments to ensure cohesive messaging across all platforms.
- Negotiated partnerships with external organisations for mutual benefit.
- Promoted products and services proactively to increase engagement.
- Coordinated and ran regular groups and activities to meet community needs.
Residential Support Worker
National Probation Service
09.2019 - 10.2021
English Language Teacher
DADA ABC
07.2019 - 09.2019
- Company Overview: Chinese English Academy
- Teaching online English classes for a Chinese English Academy called DADA ABC
- This consisted of following a curriculum and teaching English to children from ages 3-15, keeping them engaged and classes fun
Au Pair
Independent
Madrid
04.2019 - 06.2019
- Living with a bilingual family and taking care of their two year-old child.
- Fostered emotional well-being with nurturing childcare techniques.
- Managed daily routines to establish structure.
- Promoted good hygiene with regular bathing routines.
- Ensured child safety by closely monitoring play activities.
- Arranged medical appointments as part of health maintenance.
- Engaged in creative play, stimulating imagination and creativity.
- Cooked healthy meals, ensuring balanced nutrition.
- Observed play activities to identify positive behaviours and areas requiring improvement, implementing redirection where appropriate.
English Teacher
Vaughan
Madrid
10.2018 - 04.2019
- Teaching English as a foreign language with children and adults
- Working with beginner levels to advanced and keeping classes fun and fast paced
- Tailored teaching approach to accommodate individual student needs, promoting academic growth
- Used technology effectively in the classroom to modernise teaching practices
- Fostered a positive learning environment with clear classroom management strategies
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information
- Created vibrant learning atmosphere through interactive exercises and discussions
English language assistant
Auxiliares de conversación
Madrid
10.2016 - 06.2018
- Assisting and teaching children English in primary schools' in Madrid
- Ensured inclusive learning atmosphere, catering to diverse needs of students
- Prepared educational materials, simplifying complex topics for better understanding
- Utilized innovative teaching methods to inspire interest in the subject matter
- Assisted in curriculum development to enhance student engagement in the English language
- Implemented multimedia resources into lessons making them more interactive and fun.
- Collaborated with teachers, improving overall effectiveness of language instruction.
- Adapted lessons to accommodate varying proficiency levels amongst pupils.
- Enabled a smooth learning experience by preparing and maintaining equipment and resources according to teacher instructions.
Teacher
08.2017 - 08.2017
Staff Manager
Patterson´s Bar & Restaurant
09.2016 - 09.2016
Supervisor
Delifonseca
04.2014 - 01.2016
Volunteering and Hostel Work
Workaway
09.2015 - 12.2015
Education
PGdip - Counselling and Psychotherapy
Liverpool John Moores University
09.2022 - 07.2024
Bachelor of Science with honours - Applied Psychology
Liverpool John Moores University
09.2011 - 07.2014
AS level - Finance, ICT, Psychology, Health & Social Care
Broughton Hall sixth form
09.2009 - 06.2011
GCSEs - ICT, English Language
09.2004 - 06.2009
Skills
- Enthusiastic
- Patient
- Caring attitude
- Reliable
- Organised
- Adopt a person-centred approach in all areas of life
Custom
- Reading
- Yoga
- Travelling
- Films
- Cooking
Timeline
Volunteer Counsellor
Change, Grow, live (CGL)
10.2023 - 12.2024
Residential Support Worker
National Probation Service
04.2023 - 04.2025
PGdip - Counselling and Psychotherapy
Liverpool John Moores University
09.2022 - 07.2024
Engagement Officer
National Approved Premises Team (NAPT)
10.2021 - 04.2023
Residential Support Worker
National Probation Service
09.2019 - 10.2021
English Language Teacher
DADA ABC
07.2019 - 09.2019
Au Pair
Independent
04.2019 - 06.2019
English Teacher
Vaughan
10.2018 - 04.2019
Teacher
08.2017 - 08.2017
English language assistant
Auxiliares de conversación
10.2016 - 06.2018
Staff Manager
Patterson´s Bar & Restaurant
09.2016 - 09.2016
Volunteering and Hostel Work
Workaway
09.2015 - 12.2015
Supervisor
Delifonseca
04.2014 - 01.2016
Bachelor of Science with honours - Applied Psychology
Liverpool John Moores University
09.2011 - 07.2014
AS level - Finance, ICT, Psychology, Health & Social Care
Broughton Hall sixth form
09.2009 - 06.2011
GCSEs - ICT, English Language
09.2004 - 06.2009
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