Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Yasmin Bonterre

Yasmin Bonterre

Folkestone

Summary

Highly experienced individual who is great when it comes to team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Mc Donald’s
Folkestone
10.2016 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Nursery Nurse (Early Years Qualification)

Forsbrook Nursery
Blythe Bridge, Stoke
09.2013 - 07.2014

- To contribute a high standard of physical, emotional,

social and intellectual care for children placed in the

Nursery.

- To give support to other personnel within the Nursery.

- To implement the daily routine in the nursery.

Event Manager

Uk Unsigned
London
01.2011 - 12.2013

- Assisting the CEO of the company with key responsibilities of the event that we were managing

- Delegating responsibilities

- Making sure that the event was running as smoothly as possible

- Overseeing others; ensuring that everyone knew their individual responsibilities and were carrying them out as well as assisting them when they were unsure or were having difficulty.

- Communicating with guests and clients throughout the entire event process.

Event Manager

Educate Africa Teaching London (project)
London
09.2012 - 12.2012

- Assisting in managing fundraising events

- Overseeing the events for a big African overseas

project

- Getting the community involved with helping the

young people in their communities

- Supporting the Youth with personal needs when

wanting to learn about event management

- Managing the overseas project in Ghana.

Advisor for Britsh Ethnic Woman

Charity For Woman
London
09.2005 - 09.2007

- Advocated the rights of British ethnic woman

Fund raising

- Outreach work

- Designing promotional posters

- Helping to build up relationships, social integration Helping these woman find employment

Education

Stoke-On-Trent College/University
Early Years Qualification
09.2014

A Levels -

City And Islington College
London
09.2008

GCSE

St Augustine Community College
Trinidad And Tobago
06.2007

Skills

  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Critical Thinking
  • Cultural Awareness
  • Microsoft PowerPoint
  • Patient and Empathetic
  • Answering Emails
  • Proactive Self-Starter

Timeline

Customer Service Representative

Mc Donald’s
10.2016 - 05.2022

Nursery Nurse (Early Years Qualification)

Forsbrook Nursery
09.2013 - 07.2014

Event Manager

Educate Africa Teaching London (project)
09.2012 - 12.2012

Event Manager

Uk Unsigned
01.2011 - 12.2013

Advisor for Britsh Ethnic Woman

Charity For Woman
09.2005 - 09.2007

Stoke-On-Trent College/University

A Levels -

City And Islington College

GCSE

St Augustine Community College
Yasmin Bonterre