Yasmin BHAIJI
Dewsbury,West Yorkshire
Summary
Customer-focused professional with extensive experience supporting people in face-to-face and telephone-based environments within financial services. Known for building trust, showing empathy, and creating a welcoming atmosphere where customers feel listened to and supported. Enjoys working as part of a close-knit team, embracing change with a positive mindset, and contributing to local communities. Now keen to return to a customer-facing role within a values-led organisation such as Yorkshire Building Society
Overview
9
9
years of professional experience
Work history
Bank manager
Lloyds Banking Group
Bradford Area, West Yorkshire
04.2018 - 07.2023
- Supported customers with a wide range of everyday and more complex banking needs through face-to-face and telephone conversations.
- Built meaningful, long-term relationships by taking time to understand individual circumstances and goals.
- Guided customers to use digital banking services, ensuring confidence and understanding rather than pressure.
- Created a welcoming branch environment where customers felt comfortable asking questions.
- Worked closely with colleagues and specialist teams to ensure customers were directed to the right support.
- Engaged with the local community through financial awareness and wellbeing initiatives.
Assistant manager
Lloyds Banking Group
Huddersfield area, West Yorkshire
03.2014 - 03.2018
- Delivered a consistently high standard of customer service within a busy branch environment
- Acted as a key point of support for customers requiring additional help or reassurance.
- Supported customers with savings, accounts, and other banking services, focusing on suitability and long-term benefit.
- Helped customers transition to digital services with clear, step-by-step guidance
- Worked collaboratively with colleagues to ensure smooth branch operations and positive member experiences.
Education
GCSEs - 5 GCSE's including Maths and English Grades A-C
Westborough High School
DewsburySkills
- Building strong, respectful relationships with customers and colleagues
- Delivering service based on fairness and doing what’s right for members
- Confident communicating in branch, over the phone, and using digital systems
- Supporting customers through change with patience and reassurance
- Creating a welcoming and inclusive environment
- Working collaboratively to achieve shared goals
- Adapting positively to new systems, processes, and digital tools
Career break
Career break following voluntary redundancy (August 2023 - present)
Timeline
Bank manager
Lloyds Banking Group
04.2018 - 07.2023
Assistant manager
Lloyds Banking Group
03.2014 - 03.2018
GCSEs - 5 GCSE's including Maths and English Grades A-C
Westborough High School