Yasmin Austin
Kingston upon Thames,Surrey
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
Work History
Customer service assistant
Waitrose & Partners
Richmond
03.2022 - 04.2024
- Advised customers on availability, pricing and location of products.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Customer service assistant
Lidl
Brighton
08.2020 - 08.2021
- Applied conflict management to stressed and concerned customers.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Recommended products and services to customers based on requirements.
- Trained and mentored new cashiers and clerks in correct processes.
Crew member
McDonald's
Brighton
02.2019 - 12.2019
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Prepared and packaged orders with precise presentation skills.
- Addressed questions, concerns and complaints of customers.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Prepared food and beverages within target timeframes.
- Operated cash register to take payments and process orders.
Education
Undergraduate Degree - Law
Kingston University
Kingston upon Thames 09/2021 -
A-Levels - Economics
BHASVIC
Brighton, Brighton and Hove 09/2018 - 06/2020
A-Levels - Psychology
Bhasvic
Brighton, Brighton and Hove 09/2018 - 06/2020
A-Levels - Sociology
BHASVIC
Brighton, Brighton and Hove 09/2018 - 06/2020
GCSEs -
Varndean School
Brighton 09/2013 - 06/2018
Skills
- Cash handling
- Customer Service
- Refund and exchange processing
- Quality Control
- Conflict Resolution
Affiliations
- Cooking/Baking
- Reading
- Skiing
References
References available upon request.
Timeline
Customer service assistant
Waitrose & Partners
03.2022 - 04.2024
Customer service assistant
Lidl
08.2020 - 08.2021
Crew member
McDonald's
02.2019 - 12.2019
Undergraduate Degree - Law
Kingston University
09/2021 -
A-Levels - Economics
BHASVIC
09/2018 - 06/2020
A-Levels - Psychology
Bhasvic
09/2018 - 06/2020
A-Levels - Sociology
BHASVIC
09/2018 - 06/2020
GCSEs -
Varndean School
09/2013 - 06/2018
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