Yasmin Al-haboubi
Potter
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work history
Account manager
WA Communications
01.2023 - 05.2023
- Proactively identified and addressed client needs and issues, providing timely and effective solutions to ensure client satisfaction and loyalty
- Successfully managed and grew a portfolio of healthcare clients, maintaining a 100% retention rate and increasing revenue.
- Led the development and implementation of strategic communication plans for clients, resulting in increased stakeholder engagement.
- Coordinated and executed successful advocacy campaigns on behalf of clients.
- Produced high-quality documents, spreadsheets and presentations for internal and client-facing needs.
Policy officer (Mental Health and Quality)
NHS Providers
London
06.2021 - 01.2023
- Focused on mental health provision and quality of care in NHS trusts, skilled at providing expert advice and research to internal and external stakeholders
- Keeps up to date on the latest policy developments, briefing others on changes through presentations and briefings
- Meeting policy demands and deadlines through a diligent work-ethic and a dedication to better health and care for all., Develop briefings, often within the day for our members on key policy announcements
- Most recently produced a member's briefings on the recent Ockenden report, the draft Mental Health Bill and new Patient Safety Incident Response Framework
- Work with the media team to develop the organisation's press responses and proactive lines on matters of mental health and quality policy.
- This requires cross-team working, rapid analysis of complex documents, and good time management
- Organised a podcast episode for world mental health day, identifying speakers, writing briefings and questions and collaborating with the media team to organise the communication strategy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Effectively managed two main policy inboxes to maximise office efficiency.
Research assistant
Independent
01.2018 - 08.2022
- Published a systematic mapping review of the literature into Neglected Tropical Diseases, stigma, and mental health in a leading health research journal
- Independently screened nearly 4000 abstracts, working in close collaboration with three researchers
- I completed data extraction, using a codebook, of over 200 full research papers.
Policy project co-ordinator
NHS Providers
London
06.2020 - 06.2021
- Responsible for producing policy analysis and member relevant qualitative analysis, then disseminating the outputs both internally and externally
- Responded to telephone enquiries from clients, vendors and members of public.
- Scheduled meetings, events and conferences for department. Supporting NHS Providers advocacy work by facilitating over 20 virtual member roundtables with external stakeholders throughout the coronavirus pandemic, including with the Chief Nursing Officer and NHS England and Improvement.
- Facilitated internal and external correspondence for management, including typing up minutes and drafting invites.
Policy assistant
NHS Providers
London
09.2019 - 06.2020
- Developed internal strategies and solutions, positively impacting the team in the switch to home working during the coronavirus pandemic
- Monitored multiple databases to keep track of arm's length bodies, including changes in CQC ratings for trusts and foundation trusts
- Working closely with the Head of Policy and analysis and director of policy and strategy to provide oversight and track priorities, outputs, and briefings in the team
- Managed the coordination of the Peer Support project to ensure consistent smooth running of meetings with external stakeholders.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Took detailed minutes at meetings following instructions from senior team members.
Weekend office coordinator
Foxtons
London
02.2014 - 03.2020
- Communicated within the office and with the public by upholding company values and objectives while providing excellent service.
- Answered and routed telephone calls to support client services.
- Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
- Provided technical, operational, clerical and customer service support for property company.
- Worked collaboratively with teammates to ensure smooth office functioning.
Programme assistant
NHS Providers
London
02.2019 - 09.2019
- Gathered information and entered details into computer tracking spreadsheets, documents and databases for evaluation production strategies and plans to ensure cohesiveness in feedback and reporting across multiple programmes, and networking events.
- Collaborated with the events team to co-ordinate over 20 networking events for our members.
- Researched, investigated, and compiled segments and stories for the Governwell programme newsletter, including interviewing Governors at several NHS trusts
- Coordinated planning and programme development between the policy directorate and other programme staff.
- Drafted, photocopied and printed presentations and reports for meetings.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Receptionist and translator
The London Clinic
10.2018 - 02.2019
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner. Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give patients a calm and welcoming space.
- Used clinic software system to generate invoices and process client payments.
- Answered 50+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Personal Assistant to the Chairman
Amira Foods UK
London
04.2018 - 12.2018
- Provided multifaceted assistance, to the Chairman, core competencies and responsibilities include:
- Process sensitive data and handle all correspondence and dictations with uncompromised integrity
- Dealing with property maintenance requirements of the chairman's properties and delivering reports to seniority on findings
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Supporter care advisor
Mencap
London
01.2017 - 10.2017
- Set up a new procedure to honour 'In memory' donations, which included co-designing with people who have a learning disability and sending personalised cards for people who donated in memory of their loved ones
- Assisted Head of Insight & Engagement in both the management and development of a team of three staff, two with learning disabilities and one employee with a hearing impairment
- Coordinated with the Membership Network Manager policy lead for local groups to ensure the effective implementation of a new membership payment process.
Volunteer
South West London and St George's Mental Health Trust
London
01.2015 - 02.2016
- Coordinated with the Senior Occupational Therapist and Clinical Psychologist to ensure the effective implementation of new planned activities for resident service users
- Supported clients to develop tailored coping strategies and assisted in adapting activities to make them accessible for service user engagement and encourage participation
- Worked individually with service users and assisted delivery of group interventions.
Receptionist
CAA
09.2016 - 12.2016
- Employed strong communication skills to work efficiently with team of 50.
- Demonstrated polite and enthusiastic phone manner.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
Receptionist (temporary)
Mind Gym
08.2016 - 09.2016
- Answered and helped resolve enquiries from clients, vendors and general public.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Recorded and maintained office expenses to track spending.
- Liaised with office cleaners and maintenance service providers for jobs.
- Reorganised filing system to reduce file location times.
Education
Master of Science - Global Mental Health
London School of Hygiene and Tropical Medicine and King's College
2018
Bachelor of Science - Psychology
Goldsmiths, University of London
2016
Skills
- Record-keeping and bookkeeping
- Professional and smart presentation
- Organised and reliable
- Personable and outgoing
- Organisation and efficiency
Interests
Publications
, Koschorke, M., Al-haboubi, Y., Tseng, P., Semrau, M., & Eaton, J. (2022). Mental health, stigma, and neglected tropical diseases: A review and systematic mapping of the evidence. Frontiers in Tropical Diseases. https://doi.org/
Additional Information
- .
Timeline
Account manager
WA Communications
01.2023 - 05.2023
Policy officer (Mental Health and Quality)
NHS Providers
06.2021 - 01.2023
Policy project co-ordinator
NHS Providers
06.2020 - 06.2021
Policy assistant
NHS Providers
09.2019 - 06.2020
Programme assistant
NHS Providers
02.2019 - 09.2019
Receptionist and translator
The London Clinic
10.2018 - 02.2019
Personal Assistant to the Chairman
Amira Foods UK
04.2018 - 12.2018
Research assistant
Independent
01.2018 - 08.2022
Supporter care advisor
Mencap
01.2017 - 10.2017
Receptionist
CAA
09.2016 - 12.2016
Receptionist (temporary)
Mind Gym
08.2016 - 09.2016
Volunteer
South West London and St George's Mental Health Trust
01.2015 - 02.2016
Weekend office coordinator
Foxtons
02.2014 - 03.2020
Master of Science - Global Mental Health
London School of Hygiene and Tropical Medicine and King's College
Bachelor of Science - Psychology
Goldsmiths, University of London
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