Yasmeen Sheikh

• Offered technical support, leading to enhanced user experience.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Facilitated customer loyalty programmes to enhance customer retention.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Trained new hires for improved productivity and efficiency on the job floor.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Assisted customers in making informed decisions by providing detailed product information.
• Performed administrative duties contributing towards smooth store operations.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Answered phone calls and emails from potential and existing customers.
• Coordinated sales through communication with buyers, sellers and solicitors.
• Managed and rented out rental properties.
• Managed customer relationships to achieve high satisfaction rate.
• Updated online platforms with new listings to build buyer interest.
• Gathered property information using reliable sources.
• Drafted leasing and sale agreements for tenant signing.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Counselled new buyers to enhance sales opportunities.
• Advised customer on contract law and property law.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
• Guided homebuyers and sellers through process of short sales.

• Fast-paced working environment
• Using Excel internal data base to generate quotes
• Liaising with suppliers
• Raising Purchase Orders
• Assisted in developing innovative service propositions, by providing commercial insight to account teams on basis.
• Won new businesses for IQ by developing sales pipelines and implementing innovative strategies to expand market appeal.
• Carried out active selling from initial customer greeting.
• Designed visually pleasing in-store and window displays to increase footfall.
• Demonstrated product usage and features to customers.
• Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
• Dealing with large projects day
• Explained product benefits maximising customer engagement while driving sales.
• Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
• re-pricing Customer Orders to maximise close of sales agreement
• Analysing architectural drawings andassisting with Architects for best glazing systems.
• Technical advice to enquiries that promoted interest leading to preparing quotes .

• Won store sales competition for "Black Friday" promotion, resulting in being recognised as "Sales Associate of the Month".Accepted and processed cash, cheque, card, and mobile payments.
• Fostered relationships with customers to expand the customer base and enhance loyalty and retention.
• Met customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
• Maintained a detailed understanding of current trends to expertly guide customer purchases.

• Coordinated appointments with prospective buyers to showcase houses and plots.
• Rigorously vetted prospective tenants by collecting references and performing credit checks.
• Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
• Assisted clients with corporate relocation services.
• Fielded client complaints and issues about community.
• Accessed monthly rental and sales market reports and company databases to identify rental solutions and meet clients' needs.
• Managed and rented out rental properties.
• Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

• Provided expert property purchasing advice to prospective buyers, building continued client trust and loyalty.

Handled a large portfolio of rental properties.

• Administered a portfolio of Residential and Commercial properties, managing assets worth £10,000,
• Provided outstanding levels of customer care, communicating effectively and professionally to develop a positive company reputation.

• Acted as listing agent for brokers.
• Ensure adherence to leases and contracts.
• Fielded client complaints and issues about the community.
• Negotiated contracts and coordinated with lenders, solicitors, and inspectors..
• Showed residential properties and explained thefeatures, value, and benefits of available homes.
• Guided homebuyers and sellers through the process of short sales.