Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Hi, I’m

Yasmeen Wajid

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

17
years of professional experience

Work History

Sutton High School

Exam Invigilator
05.2022 - 07.2022

Job overview

  • MAY 2022 — JULY 2022
  • Monitoring students to ensure that there is no malpractice during the exam
  • Distributing stationary and exam papers to the students
  • Ensuring that exam conditions are adhered to at all times
  • Preparing the exam hall and other exam rooms to ensure that it meets requirements
  • Providing support where necessary should an emergency arise e.g sick student, fire evacuation
  • Answering any queries that a student may have about the exam

Mindeye Inc

Project Delivery Manager
03.2005 - 12.2007

Job overview

  • Updated customers and senior leaders on progress and roadblocks.
  • Monitored and tracked project progress to support timely completion.
  • Led cross-functional teams to successfully complete IT projects.
  • Communicated project updates to stakeholders at all levels.
  • Developed and introduced strategies to improve operational efficiency.
  • Implemented best practices to drive quality project delivery.
  • Trained personnel on use of CRM tools and applications.
  • Conducted quality assurance to verify accuracy of data used in projects.
  • Wrote, updated and maintained project documentation.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Assessed and analyzed customer requirements to develop effective project plans.

Mindeye Customer Services India Pvt Ltd

Director & Business Lead
01.2008 - 11.2015

Job overview

  • JANUARY 2008 — NOVEMBER 2015
  • Managed teams handling project life cycle related to Microsoft desktop application support and business processes for clients like BE Telecom, Sony Electronics, Amazon and Ritzinteractive online ecommerce order fulfillment businesses
  • Participate in regular client reviews and contract negotiations for major contracts
  • Reduced process gaps and effectively managed 3 operations managers, 2 team managers and 200 employees, including administration, budgeting, sales and scheduling protocols
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance, and site performance management tracking
  • Improved staff morale by optimising workload to sustain work-life balance
  • Developed the organisation's mission and vision statements that would be utilised by all employees
  • Determined performance goals for each department and provided feedback on methods for reaching milestones., Achievements
  • Built a successful BPO company from the ground up managing all aspects of the company
  • Set up Microsoft technical support & customer services team in record breaking lead time of 3 weeks
  • Sales Target: $1.2 M Sales Achieved: $2 M
  • Set up Pre sales & post sales, customer service team and achieved 90% FTR in the 1st quarter of operations
  • Successfully transitioned project from US to India; increased productivity by 75%
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Education

Aptech Computer Education

Advanced Diploma from Computer Applications And Programming
05.1998

Bangalore University

Bachelor of Science from Electronics
03.2000

Indian School of Business

Entrepreneur MBA Program
09.2011

UDEMY

Certification from SAP For Beginners
07.2021

Skills

  • Client Communication & senior stakeholder Management
  • MS Office (Outlook Word, Excel, PowerPoint)
  • Organization and multi-tasking
  • Documentation
  • Project planning and development
  • Advanced problem solving
  • Business process re-engineering
  • Change Control Processes

HOBBIES

I enjoy watching and playing  cricket and tennis. I played  cricket for Sutton Cricket Club.  I enjoy cooking. I take part in  coffee morning fundraising at  Christchurch occasionally. I am  trying to be actively involved in  helping charities and fundraising  events with my cooking and  baking skills.

Timeline

Exam Invigilator

Sutton High School
05.2022 - 07.2022

Director & Business Lead

Mindeye Customer Services India Pvt Ltd
01.2008 - 11.2015

Project Delivery Manager

Mindeye Inc
03.2005 - 12.2007

Aptech Computer Education

Advanced Diploma from Computer Applications And Programming

Bangalore University

Bachelor of Science from Electronics

Indian School of Business

Entrepreneur MBA Program

UDEMY

Certification from SAP For Beginners
Yasmeen Wajid