Hi, I’m
Yasmeen Wajid
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
17
years of professional experience
Work History
Sutton High School
Exam Invigilator
05.2022 - 07.2022
Job overview
- MAY 2022 — JULY 2022
- Monitoring students to ensure that there is no malpractice during the exam
- Distributing stationary and exam papers to the students
- Ensuring that exam conditions are adhered to at all times
- Preparing the exam hall and other exam rooms to ensure that it meets requirements
- Providing support where necessary should an emergency arise e.g sick student, fire evacuation
- Answering any queries that a student may have about the exam
Mindeye Inc
Project Delivery Manager
03.2005 - 12.2007
Job overview
- Updated customers and senior leaders on progress and roadblocks.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Developed and introduced strategies to improve operational efficiency.
- Implemented best practices to drive quality project delivery.
- Trained personnel on use of CRM tools and applications.
- Conducted quality assurance to verify accuracy of data used in projects.
- Wrote, updated and maintained project documentation.
- Resolved staff conflicts and identified potential areas of improvement.
- Assessed and analyzed customer requirements to develop effective project plans.
Mindeye Customer Services India Pvt Ltd
Director & Business Lead
01.2008 - 11.2015
Job overview
- JANUARY 2008 — NOVEMBER 2015
- Managed teams handling project life cycle related to Microsoft desktop application support and business processes for clients like BE Telecom, Sony Electronics, Amazon and Ritzinteractive online ecommerce order fulfillment businesses
- Participate in regular client reviews and contract negotiations for major contracts
- Reduced process gaps and effectively managed 3 operations managers, 2 team managers and 200 employees, including administration, budgeting, sales and scheduling protocols
- Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance, and site performance management tracking
- Improved staff morale by optimising workload to sustain work-life balance
- Developed the organisation's mission and vision statements that would be utilised by all employees
- Determined performance goals for each department and provided feedback on methods for reaching milestones., Achievements
- Built a successful BPO company from the ground up managing all aspects of the company
- Set up Microsoft technical support & customer services team in record breaking lead time of 3 weeks
- Sales Target: $1.2 M Sales Achieved: $2 M
- Set up Pre sales & post sales, customer service team and achieved 90% FTR in the 1st quarter of operations
- Successfully transitioned project from US to India; increased productivity by 75%
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
Aptech Computer Education
Advanced Diploma from Computer Applications And Programming
05.1998
Bangalore University
Bachelor of Science from Electronics
03.2000
Indian School of Business
Entrepreneur MBA Program
09.2011
UDEMY
Certification from SAP For Beginners
07.2021
Skills
- Client Communication & senior stakeholder Management
- MS Office (Outlook Word, Excel, PowerPoint)
- Organization and multi-tasking
- Documentation
- Project planning and development
- Advanced problem solving
- Business process re-engineering
- Change Control Processes
HOBBIES
I enjoy watching and playing cricket and tennis. I played cricket for Sutton Cricket Club. I enjoy cooking. I take part in coffee morning fundraising at Christchurch occasionally. I am trying to be actively involved in helping charities and fundraising events with my cooking and baking skills.
Timeline
Exam Invigilator
Sutton High School
05.2022 - 07.2022
Director & Business Lead
Mindeye Customer Services India Pvt Ltd
01.2008 - 11.2015
Project Delivery Manager
Mindeye Inc
03.2005 - 12.2007
Aptech Computer Education
Advanced Diploma from Computer Applications And Programming
Bangalore University
Bachelor of Science from Electronics
Indian School of Business
Entrepreneur MBA Program
UDEMY
Certification from SAP For Beginners