Summary
Overview
Work history
Education
Skills
Languages
Reference
Timeline
Receptionist
Yashoda Shah

Yashoda Shah

South Harrow

Summary

To obtain a position as a Care Home Worker where I can utilize my strong interpersonal and communication skills to confidently engage with all levels of professionals in a health management organization and provide quality care to patients. My passion, creativity, and focus drive my commitment to helping people, and my natural instinct is to assist those in need. I am motivated, committed, and determined to do the best I can at work while achieving my goals. I am a responsible, confident individual with the capability to work well with others. Setting and achieving goals, whether small and easily achievable or big and aspirational, is a rewarding aspect of my life. I continuously learn and develop my skills to keep up with the demands and fast pace of modern life.

Overview

10
10
years of professional experience

Work history

Catering Assistant

Ragamama Ragasaan Catering
London
12.2021 - Current
  • Provided efficient and friendly service to customers
  • Ensured smooth operation of catering events
  • Managed various table layouts, including round tables, long tables, family-style seating, mix and match seating, and setup top tables
  • Developed customer and employee loyalty by building strong, positive rapport.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Served guests promptly to ensure food remained at proper temperatures.
  • Demonstrated safe food handling standards at all times.
  • Skillfully resolved customer concerns, implementing action to ensure pleasant dining experience.

Receptionist

Premier Inn Hotel
Hanger Lane
06.2021 - Current


  • Reduced waiting times through effective time and resource management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Greeted guests and facilitated check-in and check-out procedures.
  • Provided guests with keys and directions to room.

Red Cross Volunteer

Nepal Red Cross
Itahari, Nepal
05.2013 - 12.2017
  • Supported events to provide safety and wellbeing of attendees.
  • Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training.
  • Remained ready to assist emergency healthcare professionals to perform lifesaving interventions.
  • Attending and arranging blood donation camp at college and Universities

Education

MSC international Business with Advance Practice -

Ulster university
London
2021 - 2023

Master of Business Administration - Business

Tribhuvan University
Nepal
2017 - 2020

Bachelor of Business Studies -

Tribhuvan University
Nepal
2013 - 2016

A-Levels - Management

Godawari College
Itahari, Nepal
2010 - 2012

Skills

  • Food preparation, Hospitality expertise, Food safety, Safe food handling, Kitchen station support
  • Excellent communication skills and ability to interact effectively with residents, families, and staff
  • Compassionate and caring attitude towards the elderly
  • Ability to work independently as well as in a team environment
  • Flexible and adaptable to changing work demands and schedules
  • Basic knowledge of medical terminology and medication administration
  • Trained First Aid and CPR
  • Microsoft Office suit essential knowledge


Languages

English
Advanced
Hindi
Fluent
Nepali
Native

Reference

Available Upon Request.

Timeline

Catering Assistant

Ragamama Ragasaan Catering
12.2021 - Current

Receptionist

Premier Inn Hotel
06.2021 - Current

Red Cross Volunteer

Nepal Red Cross
05.2013 - 12.2017

MSC international Business with Advance Practice -

Ulster university
2021 - 2023

Master of Business Administration - Business

Tribhuvan University
2017 - 2020

Bachelor of Business Studies -

Tribhuvan University
2013 - 2016

A-Levels - Management

Godawari College
2010 - 2012

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Yashoda Shah