Yashoda
Summary
Customer services- Customer-focused professional with strong communication skills, dedicated to delivering exceptional service, resolving issues efficiently, and building lasting customer relationships to enhance satisfaction and loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Marketing Intern
AECC India Pvt. Ltd.
2023.04 - 2024.05
- Persuasive communication
- Event planning and organization
- Social media marketing
- Tele calling and sales
- Market research and analysis
Customer relations representative
Roots- Cafe in the park
2022.08 - 2023.03
- Resolved customer complains and issues in a timely and satisfactory manner.
- Assist customers for product inquiries and provided accurate information.
- Build and maintained strong relationship with customers, resulted in increased customer loyalty.
- Collaborated with team members to improve customer service processes and procedures.
Runner
Paradise events
2022.01 - 2022.04
- Assisted in setting and tearing up as a runner in events.
- Responsible for ensuring all necessary materials were obtained for event staff.
- Communicated with event organizers to ensure time sensitive materials were delivered on time.
Front of house team member
Samrat Restaurant
2021.07 - 2021.10
- Assisted with administrative duties, including filing and data entry, addressed guest inquiries, and resolved issues to their satisfaction.
- Ensured all front desk operations were conducted smoothly and efficiently.
- Provided support to management in administrative tasks as required.
- Ensured all guest interactions were conducted with professionalism.
- Monitored and responded to online reviews and feedback.
Education
B.A - JOURANLISM & MASS COMMUNICATION
K.R. Mangalam University
2020.08 - 2023.05
XII - CBSE
GreenWood Public School
2019.08 - 2020.05
X - CBSE
GreenWood Public School
2018.08 - 2019.05
Skills
- Customer Orientation
- Communications
- Time Management
- Project Management
- Presentation
- Marketing
- Social Media Management
- MS-Office
- Event Management
Languages
English
Hindi
Timeline
Marketing Intern
AECC India Pvt. Ltd.
2023.04 - 2024.05
Customer relations representative
Roots- Cafe in the park
2022.08 - 2023.03
Runner
Paradise events
2022.01 - 2022.04
Front of house team member
Samrat Restaurant
2021.07 - 2021.10
B.A - JOURANLISM & MASS COMMUNICATION
K.R. Mangalam University
2020.08 - 2023.05
XII - CBSE
GreenWood Public School
2019.08 - 2020.05
X - CBSE
GreenWood Public School
2018.08 - 2019.05