Yashoda
Summary
Customer services- Customer-focused professional with strong communication skills, dedicated to delivering exceptional service, resolving issues efficiently, and building lasting customer relationships to enhance satisfaction and loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Marketing Intern
AECC India Pvt. Ltd.
04.2023 - 05.2024
- Persuasive communication
- Event planning and organization
- Social media marketing
- Tele calling and sales
- Market research and analysis
Customer relations representative
Roots- Cafe in the park
08.2022 - 03.2023
- Resolved customer complains and issues in a timely and satisfactory manner.
- Assist customers for product inquiries and provided accurate information.
- Build and maintained strong relationship with customers, resulted in increased customer loyalty.
- Collaborated with team members to improve customer service processes and procedures.
Runner
Paradise events
01.2022 - 04.2022
- Assisted in setting and tearing up as a runner in events.
- Responsible for ensuring all necessary materials were obtained for event staff.
- Communicated with event organizers to ensure time sensitive materials were delivered on time.
Front of house team member
Samrat Restaurant
07.2021 - 10.2021
- Assisted with administrative duties, including filing and data entry, addressed guest inquiries, and resolved issues to their satisfaction.
- Ensured all front desk operations were conducted smoothly and efficiently.
- Provided support to management in administrative tasks as required.
- Ensured all guest interactions were conducted with professionalism.
- Monitored and responded to online reviews and feedback.
Education
B.A - JOURANLISM & MASS COMMUNICATION
K.R. Mangalam University
08.2020 - 05.2023
XII - CBSE
GreenWood Public School
08.2019 - 05.2020
X - CBSE
GreenWood Public School
08.2018 - 05.2019
Skills
- Customer Orientation
- Communications
- Time Management
- Project Management
- Presentation
- Marketing
- Social Media Management
- MS-Office
- Event Management
Languages
English
Hindi
Timeline
Marketing Intern
AECC India Pvt. Ltd.
04.2023 - 05.2024
Customer relations representative
Roots- Cafe in the park
08.2022 - 03.2023
Runner
Paradise events
01.2022 - 04.2022
Front of house team member
Samrat Restaurant
07.2021 - 10.2021
B.A - JOURANLISM & MASS COMMUNICATION
K.R. Mangalam University
08.2020 - 05.2023
XII - CBSE
GreenWood Public School
08.2019 - 05.2020
X - CBSE
GreenWood Public School
08.2018 - 05.2019
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