Yash Shah

As a Customer Assistant at CDS GRB BROTHERS, I support the development and execution of strategic marketing initiatives that drive business growth and customer engagement.

My responsibilities include:

• Conduct market research to identify trends and customer needs, supporting data-driven decision-making.
• I would like you to please assist in planning and executing marketing campaigns, aligned with business objectives.
• Contribute to brand development through creative strategies and content creation for digital platforms.
• Utilise CRM tools to track customer interactions, and enhance engagement.
• Provided excellent customer service to ensure repeat business.
• We have improved customer relations by promptly addressing queries and concerns.
• Monitor marketing performance using KPIs, and prepare reports to optimize future campaigns.
• Managed high-volume customer queries simultaneously through effective multitasking.
• I helped customers with product selection to ensure they were satisfied.
• Managed over 50 customer calls per day. Increased sales by 10%.

This experience gave me great insights into social media management and paid promotions, helping me hone my skills in creating marketing campaigns that truly connect with our audience.

• Designed and launched multi-channel digital marketing campaigns to drive gym membership growth using Google Ads, Facebook Ads, and Instagram promotions.
• Created engaging content for a gym's blog, social media, and email newsletters, focusing on fitness tips and promotional offers.
• Monitored campaign performance through Google Analytics and social media insights, refining strategies to maximize ROI.
• Gained valuable insights into social media management and paid promotions, developing practical skills for creating effective marketing campaigns.