Yash Mandhania
Leicester,United Kingdom
Summary
Ambitious and commercially aware Digital Sales Executive with a BSc (Hons) in Business & Management, combining strong academic knowledge with hands-on sales experience. Skilled in identifying business needs, presenting tailored SaaS solutions, and managing the full sales cycle from prospecting to close. Adept at building rapport with stakeholders at all levels, including C-level decision-makers, and consistently exceeding sales targets through a consultative, value-driven approach.
Possesses a solid understanding of business operations, market trends, and customer behaviour, supported by a background in marketing, finance, and international business. A confident communicator and natural relationship builder, with proven ability to thrive in fast-paced digital sales environments. Now looking to further develop within a growth-focused organisation where I can drive new business opportunities and deliver measurable commercial impact.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Digital Sales Executive
The Access Group
Loughborough, Leicestershire
09.2024 - Current
- Owned the full 360° sales cycle for new business acquisition, from prospecting to closing, across a portfolio of Access Group’s digital SaaS solutions.
- Strategically identified and targeted new business opportunities through outbound calls, email campaigns, social selling (LinkedIn), and marketing-qualified leads.
- Delivered tailored product demonstrations and value-based sales pitches to C-level decision-makers, aligning solutions with business pain points and operational goals.
- Successfully closed new business deals within SME and mid-market segments, consistently meeting or exceeding monthly and quarterly revenue targets.
- Collaborated with Pre-Sales and Product teams to design bespoke solutions, and ensured seamless handovers to Customer Success for onboarding.
- Maintained a high level of pipeline accuracy and forecasting through diligent use of CRM systems (e.g., Salesforce), while tracking key sales metrics and performance KPIs.
- Continuously improved product knowledge and market awareness to position Access Group as a trusted digital partner across industries such as HR, finance, and education.
- Contributed to the growth of the digital sales function by sharing insights, optimising sales scripts, and participating in strategy workshops
Sales development representative
The Access Group
Loughborough, Leicestershire
11.2022 - 09.2024
- Proactively identified and engaged prospective clients across multiple sectors, using a mix of cold calling, email outreach, and social selling to drive interest in Access Group’s software solutions.
- Conducted initial discovery calls to understand business needs and qualify sales opportunities in line with product offerings and target markets.
- Partnered closely with Account Executives and Marketing teams to build and manage robust pipelines, contributing to the achievement of quarterly lead generation and revenue targets.
- Maintained accurate records of all outreach and prospect interactions in CRM (Salesforce), ensuring data integrity and enabling effective campaign tracking.
- Delivered consistent and measurable results, regularly exceeding KPIs related to call volume, meetings booked, and conversion rates. (several achievers attended).
- Attended regular training sessions to develop product knowledge and enhance objection-handling, communication, and consultative selling skills.
- Contributed to a collaborative team culture by sharing best practices and supporting peers in high-performance sales environments.
Sales and customer service representative
Webhelp UK (Curry's PC World).
Leicester
11.2020 - 05.2021
- Handled a high volume of inbound customer calls, resolving enquiries, complaints, and technical issues with professionalism and efficiency during my placement year at Aston University.
- Gained confidence in communicating with a diverse customer base, developing strong interpersonal skills and a clear understanding of the importance of maintaining positive customer relationships.
- Represented a major global brand with professionalism, demonstrating resilience under pressure and a commitment to delivering excellent service at all times.
- Took pride in the role and consistently met performance expectations while adapting quickly to new systems, processes, and customer needs.
Customer service representative
World Products LTD
Leicester
02.2019 - 08.2019
- Responded to customer queries and complaints via phone and email, ensuring timely and effective resolution to maintain high customer satisfaction.
- Developed a confident and empathetic communication style when dealing with a wide range of customer personalities and concerns.
- Provided accurate product information, delivery updates, and order support, ensuring a smooth customer journey from purchase to delivery.
- Handled escalated issues calmly and professionally, identifying solutions that balanced customer needs with business policies.
- Gained experience in managing difficult conversations and turning negative experiences into positive outcomes.
Education
BSc (Hons) - Business & Management
Aston University
01.2018 - 01.2022
A-Levels - Business (B), Media (B), Sociology (B)
Wyggeston & Queen Elizabeth I College
01.2016 - 01.2018
GCSEs - 12 GCSEs including English (B), Science (B), Maths (C)
Rushey Mead Academy
01.2011 - 01.2016
Skills
Sales & Commercial Skills
- B2B Sales & Lead Generation
- Cold Calling & Prospecting
- Pipeline Management
- Objection Handling
- Closing Sales
- CRM-Management (eg, Salesforce)
- Digital Sales Techniques
- Conflict Resolution
- Active Listening
- Professional Telephone Manner
- Complaint Handling
- Customer-Relationship-Management
- Multilingual Communication (English, Gujarati, Hindi)
- Empathy & Patience in Customer Interactions
- Market Research & Analysis
- Financial Awareness (Corporate Financial Management module)
- International Business Understanding
- Problem Solving & Decision Making
- Attention to Detail
- Commercial Awareness
- Team Collaboration
- Leadership (eg football coaching, charity match organiser)
- Confidence in Public Speaking (school drama, coaching, sales calls)
- Cross-functional Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Email & Live Chat Support Systems
- E-commerce Platform Understanding
- Basic Data Entry & Administration
- Familiarity with Remote Working Tools (eg Zoom, Teams)
Affiliations
- Football
- Playing several sports
Timeline
Digital Sales Executive
The Access Group
09.2024 - Current
Sales development representative
The Access Group
11.2022 - 09.2024
Sales and customer service representative
Webhelp UK (Curry's PC World).
11.2020 - 05.2021
Customer service representative
World Products LTD
02.2019 - 08.2019
BSc (Hons) - Business & Management
Aston University
01.2018 - 01.2022
A-Levels - Business (B), Media (B), Sociology (B)
Wyggeston & Queen Elizabeth I College
01.2016 - 01.2018
GCSEs - 12 GCSEs including English (B), Science (B), Maths (C)
Rushey Mead Academy
01.2011 - 01.2016
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