Summary
Overview
Work history
Education
Skills
Custom
Custom
Additional Information
Timeline
Yash Dubey

Yash Dubey

Doha,Qatar

Summary

As an experienced aviation professional with 9 years in the industry, including 7 successful years at Qatar Airways, I have honed my skills in delivering exceptional service, ensuring operational excellence, and fostering collaboration in multicultural environments.


Having traveled extensively to major cities worldwide, I’ve gained firsthand exposure to diverse cultures, deepened my understanding of international standards, and developed insights into global aviation dynamics. Collaborating with colleagues from various nationalities has strengthened my interpersonal skills and enhanced my adaptability in fast-paced, dynamic settings.


I am now eager to leverage my experience and cultural knowledge to take on a more challenging leadership role in the aviation industry. My aspiration is to contribute to organizational growth, inspire teams, and drive innovation in delivering world-class service.


Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work history

Flight attendant

Qatar airways
Doha, Qatar
10.2017 - Current
  • Ensure 100% high quality flight safety and security, including the facilitation of line checks and observation of flight legs, safeguarding QCCA compliance and adherence to Qatar policies
  • Creating a supportive environment, enabling accurate assessment of FA performance/proficiency in resource MGMT and customer service
  • Conducting Safety Briefing for customer with infants and PRAM
  • Managing on ground welcome services and explain seat features of specific aircraft
  • Note menu preferences for the business class customers and provide 5-star service on board
  • Provided assistance on board emergencies by performing CPR and other first aid duties
  • Provide exclusive services such as special dinning options, on-board entertainment or luxury amenities that elevate the overall experience
  • Deliver consistent service that meets and exceeds expectations every time, ensuring that customers associate your brand with excellence

Flight attendant

Jet Airways
10.2015 - 10.2017
  • Pursued dangerous goods training certified by DGCA
  • Acquired knowledge about cocktails and bar inventory
  • Maintained safety, first aid, security related duties
  • Handled customer complaints on-board
  • Tailor the experience to each customer
  • Learn their preferences, anticipate needs, and provide personalized services that make them feel valued
  • Go above and beyond with small gestures, such as offering their favorite snacks or remembering their preferred seat

Associate Manager

Dominos (Jubilant Food works)
09.2014 - 04.2015
  • Customer Assistance: Helping customers find products, answering their questions, and providing advice or product recommendations
  • Sales Transactions: Handling cash, credit card transactions, and operating the point-of-sale (POS) system
  • Product Knowledge: Being familiar with the products or services offered to assist customers effectively
  • Inventory Management: Stocking shelves, organizing products, and keeping track of inventory levels
  • Merchandising: Arranging products in an attractive and organized manner to enhance the shopping experience
  • Problem Resolution: Handling customer complaints or issues and ensuring a positive shopping experience
  • Team Collaboration: Working with other retail staff to ensure smooth operations

Education

Master of Business Administration - Business Ethics and Corporate Governance, Production and Operations Management, Human Resource Management, Quantitative Techniques in Management, Marketing Management, Business Environment, Management Process and Organizational Behavior

Yashwantrao Chavan Maharashtra Open University
08.2021 - 05.2023

Hotel Management & Catering Technology - undefined

Rashtrasant Tukadoji Maharaj Nagpur University
05.2010 - 05.2014
Completed a comprehensive Hotel Management course focused on hospitality operations, guest services, event planning, and financial management. Developed expertise in hotel administration, including front office management, housekeeping, food & beverage operations, and customer relationship management. Acquired practical skills in staff supervision, budgeting, marketing, and ensuring high standards of service quality within the hospitality industry.

Skills

  • Microsoft Essentials Skills
  • Soft Skills
  • Problem Solving Skills
  • Leadership
  • Food & Beverage Skills
  • Operational Skills
  • Technical Skills
  • Sales & Marketing Skills

Custom

  • Place of birth: India
  • Date of birth: 04/12/89
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Custom

  • Playing Soccer
  • Sky diving
  • Water sports
  • Exploring new cultures
  • Cuisine
  • Travel photography
  • Playing Musical Instruments
  • DJ instrument
  • Serato
  • Rekordbox software

Additional Information


  • Human Resources Management Diploma – Udemy
  • Advanced Microsoft Excel – Udemy
  • DJing – Udemy
  • Advanced English Grammar – Udemy
  • C Programming – Udemy

Timeline

Yashwantrao Chavan Maharashtra Open University - Master of Business Administration, Business Ethics and Corporate Governance, Production and Operations Management, Human Resource Management, Quantitative Techniques in Management, Marketing Management, Business Environment, Management Process and Organizational Behavior
08.2021 - 05.2023
Flight attendant - Qatar airways
10.2017 - Current
Flight attendant - Jet Airways
10.2015 - 10.2017
Associate Manager - Dominos (Jubilant Food works)
09.2014 - 04.2015
Rashtrasant Tukadoji Maharaj Nagpur University - Hotel Management & Catering Technology,
05.2010 - 05.2014

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Yash Dubey