Yasemin Murad
London,ENG
Summary
Enthusiastic and adaptable professional with strong communication skills and a commitment to exceptional customer service. Experienced in hospitality and administration, with a proven ability to learn quickly and thrive in fast-paced environments. Skilled in waitressing and etiquette, demonstrating reliability and effective upselling strategies. Bilingual capabilities enhance coaching qualifications and contribute to achieving company goals through strategic planning and prioritization.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Hotel cleaner
The Hospitality Company
London, City of London
2024.05 - Current
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Ensured clean, safe and welcoming environment for guests to stay in.
- Cleaned floors and wine glasses, ensuring all areas were tidy and presentable.
- Catered to about 50 guests' requests, enhancing their personalised experience.
- Followed safety regulations during duties to minimise potential hazards.
- Assisted in team training sessions, fostering harmonious working relationships amongst staff members.
- Kept inventory of cleaning supplies, ensuring constant availability.
Waitress Assistant
como (the Halkin) hotel
London, England
2024.05 - Current
- Delivered exceptional customer service, effectively managing challenging situations to maintain satisfaction.
- Ensured cleanliness of at least 30 glassware and dishes, facilitating prompt food and drink service at events.
- Cleared used tables and equipment, efficiently preparing for evening and next day service.
- Executed daily duties accurately and efficiently within tight deadlines.
- Arrived punctually and prepared to commence work immediately.
- Maintained flexible working hours, including nights and weekends.
- Acquired and applied new skills to boost productivity.
- Managed cloakroom operations, issuing ticketed identification for jackets to prevent mix-ups.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Waitressing
st pauls cathedral
London, st pauls cathedral
2024.03 - 2026.01
- Provided exceptional customer service by addressing concerns promptly.
- Processed over 10 customer orders swiftly and accurately.
- Managed customer needs to ensure prompt and accurate food delivery.
- Delivered tasks reliably within tight deadlines to support service flow.
- Demonstrated energy and enthusiasm in fast-paced environment.
- Executed daily duties with precision to maintain smooth operations.
- Worked flexible hours, including nights, weekends, and bank holidays.
- Completed responsibilities to consistently meet targets with precision.
- Cleaning area that has been used in kitchen, polishing plates throwing food and rubbish into bins.
Chef/ Waitress Supervisor
what the pitta
London, England
2021.04 - 2025.09
- Orchestrated seamless kitchen service during peak hours, ensuring timely meal delivery.
- Led successful 5 catering events, providing exceptional dining experiences for guests.
- Coordinated preparation work and streamlined cooking processes to optimise kitchen workflow.
- Prepared and served meals with focus on high quality and prompt service.
- Assisted in kitchen operations, enhancing team coordination and efficiency.
- Supervised new employees, instructing them on food preparation and customer interaction.
- Maintained up-to-date timesheets, ensuring accurate record-keeping of staff hours.
- Trained junior chefs to enhance their professional skills.
Assistant gymnastics coach
perform better gymnastics club
London, tottenham
2022.01 - 2022.08
- Collaborated with fellow coaches to create innovative training strategies that improved athlete engagement and skill development.
- Conducted initial assessments of new trainees to customise coaching programmes, ensuring individual needs were met.
- Developed lesson plans for improvement of athletes performance.
- Supervised 2 warm-up sessions prior to intensive workouts, preventing injuries during practice.
- Ensured safe training environment by overseeing proper use of equipment.
- Updated knowledge of latest gymnastics techniques through professional development courses to enhance coaching effectiveness.
- Helped in setting up gymnasium equipment before sessions, ensuring readiness for training.
- Mentored young gymnasts, nurturing their athleticism and sportsmanship values.
Hair Salon Receptionist
gusto hairsalon
London, England
2016.06 - 2021.09
- Streamlined communication channels by promptly forwarding messages to relevant departments.
- Facilitated issue resolution through meticulous tracking of complaints until full resolution.
- Managed 25 phone calls and client bookings with efficiency and professionalism every shift.
- Maintained welcoming reception area, ensuring organisation and cleanliness throughout salon.
- Directed visitors and clients to appropriate staff for seamless service delivery.
- Prepared and served drinks to customers, enhancing their experience.
- Cleaned salon mirrors and swept floors, ensuring tidy environment before closing.
- Assisted with administrative tasks, contributing to overall office functionality.
Hair Stylist Assistant
gusto hair salon
London, England
2016.04 - 2021.09
- Prepared tools and equipment prior to appointments to ensure efficient service delivery.
- Supported 5 stylist in applying colour treatments, resulting in precise outcomes.
- Assisted in deep conditioning treatments, enhancing clients' hair health.
- Greeted customers warmly and provided refreshments to enhance salon experiences.
- Managed client checkouts and payments to facilitate turnover efficiency.
- Maintained clean work station for compliance with health and safety standards.
- Created relaxing ambiance through careful selection of background music.
- Helped maintain up-to-date database of client records for effective management.
Education
GCSEs - Maths, English, Science, P.E And Geography
TheBridgeAcademy
Hackney 2009.09 - 2014.06
NVQ Level 2 - hairdressing
City and Islington College
London, England 2014.09 - 2015.07
NVQ Level 2 - public services
City and Islington College
London, England 2015.09 - 2016.06
NVQ Level 3 - public services
bsix form college
London 2016.09 - 2017.06
Skills
- Waitressing techniques and etiquette
- Communication skills
- Reliability and trustworthiness
- Calm under pressure
- Problem-solving
- Public speaking
- Team building
- Leadership and supervision
- Upselling strategies
- Multilingual abilities
- Talent identification
- Coaching qualification
Affiliations
- gymnastics
- aikido
- volleyball
- walking and cycling
- travelling
- working
- going out with friends
Certification
level 1 football coaching qualification
level 1 aikido coaching qualification.
Languages
Turkish
Advanced
English
Fluent
Spanish
Elementary
Bulgarian
Intermediate
Timeline
Hotel cleaner
The Hospitality Company
2024.05 - Current
Waitress Assistant
como (the Halkin) hotel
2024.05 - Current
Waitressing
st pauls cathedral
2024.03 - 2026.01
Assistant gymnastics coach
perform better gymnastics club
2022.01 - 2022.08
Chef/ Waitress Supervisor
what the pitta
2021.04 - 2025.09
NVQ Level 3 - public services
bsix form college
2016.09 - 2017.06
Hair Salon Receptionist
gusto hairsalon
2016.06 - 2021.09
Hair Stylist Assistant
gusto hair salon
2016.04 - 2021.09
NVQ Level 2 - public services
City and Islington College
2015.09 - 2016.06
NVQ Level 2 - hairdressing
City and Islington College
2014.09 - 2015.07
GCSEs - Maths, English, Science, P.E And Geography
TheBridgeAcademy
2009.09 - 2014.06