Yasemin Hussein

Cheam

Summary

Experienced Human Resources professional with over three years’ experience within the sector and a CIPD Level 3 qualification in HR Support. Demonstrates comprehensive expertise in managing the full employee lifecycle, including onboarding processes, maintaining and updating personnel records, conducting DBS and Right to Work checks, coordinating probation reviews, and supporting disciplinary procedures in line with company policy and employment legislation.

Highly proficient in Microsoft systems, including Excel, Word, and Microsoft Dynamics NAV, with the ability to produce accurate reports, maintain HR databases, and streamline administrative processes.

A results-driven and committed professional, dedicated to aligning HR initiatives with organisational objectives to support sustainable growth, enhance productivity, and improve employee engagement and retention. Highly motivated to expand into the recruitment function, applying HR knowledge to support sourcing, candidate engagement, and selection processes that attract and retain high-quality talent.

Overview

years of professional experience

4034

years of post-secondary education

Work history

Hr assistant

Tbrown

Leatherhead

2022.12 - Current

DBS and Right to Work checks
Conducting probation/review meetings
Conducting new starter inductions and DBS checks
Worked with department managers to implement best practice strategies for employees.
Promoted positive company culture and values through training initiatives.
Ran exit interviews and served as minute taker at key meetings.
Participated in disciplinary procedures from issue raised to investigation to ensure to maintain a respectful workplace culture.
Updated records with employee status, personal information and agreement term changes.
Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
Sourced new suppliers and replenished office stationery.
Raising purchase orders and ordering uniform for new employees

Customer Service Agent/Call Centre Administrator

Tbrown Group - Ewell

2019.01 - 2022.12

Emails, excel spreadsheets (where I will schedule engineers to jobs that they will attend, I also have done some accounting for engineers(paying their wages) as well as dealing with customers and clients on the phone/emailing every day.
Delivered consistently excellent customer service to guarantee positive company experiences.
Excel spreadsheets
Scheduling engineers
Raising purchase orders
Paying wages
Dealing with customers / clients on the phone and through email
Logged call details and customer information in secure systems, improving data collection measures.
Improved call metric standards to exceed performance KPI targets.

Customer Service Assistant Supervisor

Sainburys

2015.12 - 2019.01

Dealing with customer queries, serving and advising customers, processing payments on tills, stacking shelve, handling customer complaints, supervising the checkout department
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Displayed and restocked merchandise by following brand guidelines.
Bagged, boxed and wrapped goods with care to maintain quality and presentation.
Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Maintained excellent client satisfaction by providing professional, courteous customer service.

Education

Rosebery Secondary School

09/2010 - 2015.06

Nescot college

09/2015 - 2018.05

CIPD HR Support Level 3 -

Fareport Training

Skills

Proficiency in all areas of: Microsoft Office, including Access, Excel, Word and PowerPoint ,Outlook ,PDFSAM
Self motivated
Conflict resolution
Organised
Powerful negotiator
Team leadership

Observant
Microsoft Office
Payroll input
Induction and onboarding
Fast typing speed
Interview management

Timeline