Yaseen Zahid Anwar
Leicester,Leicestershire
Summary
Dedicated professional with a strong foundation in customer service and leadership. Demonstrates exceptional verbal communication, guest relationship building, and conflict-resolution skills. Proficient in booking systems, inventory management, and bookkeeping. Known for flexibility in schedule, time-management prowess, and multi-tasking abilities. Consistently praised for reliability, work ethic, and loyalty. Career goal: to leverage extensive skills in a dynamic environment to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Property Assistant
Imran Bashir
Leicester, United Kingdom
01.2025 - Current
- Enhanced customer relations by timely addressing maintenance complaints.
- Maintained high standards of cleanliness across all managed properties.
- Tracked rent payments effectively to ensure timely collection from tenants.
- Streamlined communication between landlords and tenants for better relationships.
- Maintained up-to-date records of all properties within the portfolio.
- Compiled detailed reports on each property's status and ensured their accuracy before submission to higher management.
- Installed for sale signs on the property site to raise awareness and property availability in the area.
- Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
- Wrote reports detailing actions for internal use, client review, or official recordkeeping.
- Issued payments to fulfill contract requirements and complete transactions.
Cleaning Assistant
Sundas Ashfaq
Leicester, United Kingdom
02.2025 - 03.2025
- Ensured hygienic conditions by regular deep cleaning of kitchen and bathroom areas.
- Improved room appearance by detailed dusting and vacuuming tasks.
- Assisted with waste management duties and promote the eco-friendly image of the establishment.
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in an operational area.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Implemented efficient housekeeping routines, leading to improved workflow operations within the team.
- Scrubbed and sanitised toilets, sinks, and kitchen fixtures for high-quality finish.
- Performed landscaping work to improve the health of lawn areas, receiving 90% positive customer feedback for meticulous execution.
Internship trainer
Mussarat Shaheen
Abbottabad, Pakistan
01.2023 - 06.2023
- Effectively addressed queries and concerns from interns, fostering a positive learning experience.
- Integrated technology into the curriculum to streamline the learning process.
- Evaluated the effectiveness of each session through feedback forms and made necessary modifications accordingly.
- Assessed interns' performance regularly, ensuring skill development and progress.
- Kept abreast of the latest industry trends, ensuring relevance and applicability of course content.
- Conducted orientation sessions for new interns, familiarising them with company culture and expectations.
- Developed customised training materials to meet specific intern needs.
- Presented complex ideas in an easy-to-understand manner to enhance learning impact.
- Received consistently positive feedback from management and internship program participants, maintaining strong levels of satisfaction across all programs.
- Maintained up-to-date records on all interns, tracking their growth and development throughout the internship period.
- Collaborated with fellow trainers, improving overall internship programme quality.
Receptionist assistant
Haider Maroof
Abbottabad, Pakistan
08.2022 - 10.2022
- Welcomed visitors with warm and professional manner.
- Assisted organisation of meetings to ensure smooth operations.
- Increased productivity with effective distribution of correspondence.
- Organised travel arrangements for senior executives, enhancing business performance
- Scheduled and updated appointments using Booker software.
- Maintain clean driving record and reliable transportation.
- Directed visitors by maintaining employee and department directories, giving instructions effectively.
- Managed multi-line telephone system, provided excellent customer service to callers.
- Applied critical thinking to analyze problems, evaluate solutions, and select best of its decisions.
- Contributed to friendly work environment, fostering positive staff morale.
Education
Certificate of Higher Education - Pre-Engineering
Army Public School and College
Abbottabad, Pakista 06.2022 - 05.2024
GCSEs - Sciences
Army Public School and College
Abbottabad, Pakistan 04.2020 - 04.2022
Skills
- Strong verbal communication
- Guest relationship building
- Flexibility in schedule
- Booking system proficiency
- Time-Management prowess
- Multi-tasking
- Customer service orientation
- Bookkeeping
- Loyal, trustworthy, and consistently praised for reliability and work ethic
- Conflict-resolution
- Leadership
- Inventory management
Certification
I have done a certain certification, which includes
- MS Word
- Emotional Intelligence
- Communication Foundation
- MS Excel
- Time Management
Languages
English
Native
Urdu
Fluent
Accomplishments
- Awarded with a Certificate and the Silver Medal in 2023.
- Awarded the Scholarship by the University.
Affiliations
- Professional Growth, Traveling, Gaming and Entertainment
- Learning New Things
- Enthusiastic Person.
References
References available upon request.
Timeline
Cleaning Assistant
Sundas Ashfaq
02.2025 - 03.2025
Property Assistant
Imran Bashir
01.2025 - Current
Internship trainer
Mussarat Shaheen
01.2023 - 06.2023
Receptionist assistant
Haider Maroof
08.2022 - 10.2022
Certificate of Higher Education - Pre-Engineering
Army Public School and College
06.2022 - 05.2024
GCSEs - Sciences
Army Public School and College
04.2020 - 04.2022
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