YASEEN AMMOUNE
HESTON
Summary
Strategic planner and operational leader with a strong background in improving performance, productivity, efficiency, and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations manager
Freedom Leisure
Woking, Surrey
06.2024 - Current
- Direct responsibility for H&S and compliance at site
- Driving a H&S culture which is reflected in passing internal, catering and TAS (UK Active) audits
- Managing FOH, Lifeguard and DM teams
- Overseeing weekly/monthly reports along with PNL's
- Driving centre standards
- Effectively working with stake holders including football clubs, schools and local council authority
- Deputising for the General Manager at a site which does circa 1 million in profit yearly.
Operations Manager
David Lloyd Leisure
Hounslow
07.2023 - 05.2024
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Strategically scheduled and managed 25+ staff members across reception, gym, changing room host and spa teams maintaining high-performing business operations and driving teams to give our members a premium experience
- Direct responsibility for member experience, actioning negative feedback and driving positive feedback which was reflected in an increased NPS score as well as driving Google review score form 3.2-4.0
Personal Trainer
David Lloyd Leisure
Hounslow
02.2023 - 04.2024
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Regularly created innovative and exciting challenges to maximize client retention.
- Properly educated clients to improve attainment of individualised wellness objectives.
Reception Supervisor
David Lloyd Leisure
Hounslow
03.2023 - 07.2023
- Supervised 12+ reception staff, providing support and management through 1-1's and Team Meetings to maintain productivity.
- Assembled productive teams for each shift through strategic Rota's whilst still Improving labour optimisation.
- Recruited and onboarded multiple reception staff, implementing best practice training techniques for maximum team productivity.
- Collected and filed customer feedback, reporting to AGM to implement process improvements.
Operations Assistant Reception
David Lloyd Leisure
Heston, Hounslow
12.2021 - 03.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange bookings.
Food and Beverage Assistant
David Lloyd Leisure
Heston, Hounslow
07.2021 - 01.2023
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Upheld hygiene standards, resulting in optimal food safety conditions.
Education
A-Levels - Psychology, Business Studies and Sociology
The Heathland School
Hounslow05.2021
Pearson Edexcel Level 2 Certificate in Digital Application -
The Heathland School
Hounslow05.2021
GCSES -
THE HEATHLAND SCHOOL
2019
Skills
- Budget Control
- Effective Rotas
- Payroll
- Process improvement strategies
- Customer-service orientated
- Multitasking and prioritisation
- Email management
- Document control
- Organisation and efficiency
- Health and safety management
Certification
Active IQ Level 3 Diploma in Gym Instructing and Personal Training
Emergency Response Level 2
First Aid at Work Level 3
Pool Plant Operations Level 3
TQUK Level 3 Award in Health and Safety in the workplace (RQF)
AED Instructor License
Timeline
Operations manager
Freedom Leisure
06.2024 - Current
Operations Manager
David Lloyd Leisure
07.2023 - 05.2024
Reception Supervisor
David Lloyd Leisure
03.2023 - 07.2023
Personal Trainer
David Lloyd Leisure
02.2023 - 04.2024
Operations Assistant Reception
David Lloyd Leisure
12.2021 - 03.2022
Food and Beverage Assistant
David Lloyd Leisure
07.2021 - 01.2023
Active IQ Level 3 Diploma in Gym Instructing and Personal Training
Emergency Response Level 2
First Aid at Work Level 3
Pool Plant Operations Level 3
TQUK Level 3 Award in Health and Safety in the workplace (RQF)
AED Instructor License
A-Levels - Psychology, Business Studies and Sociology
The Heathland School
Pearson Edexcel Level 2 Certificate in Digital Application -
The Heathland School
GCSES -
THE HEATHLAND SCHOOL
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