Yaseen Inayat
Luton,Bedfordshire
Summary
Experienced Senior Technician with knack for solving complex technical issues and streamlining processes. Improved operational efficiency and reduced downtime by implementing innovative maintenance strategies and training junior staff. Known for delivering high-quality results under tight deadlines and fostering collaborative team environment.
Overview
15
15
years of professional experience
Work history
Senior technician
Luton Mobiles
Luton, Bedfordshire
04.2018 - Current
- Carried out essential repairs, maintaining optimal functionality of systems.
- Ensured smooth functioning of all systems with robust preventive measures.
- Maintained compliance with industry standards during all stages of projects execution.
- Implemented innovative solutions for boosting operational efficiency.
- Conducted detailed diagnostic tests for identifying hardware and software issues.
- Adapted rapidly to changing technology environments to maintain service levels.
- Led training sessions for new hires increasing team competence level.
- Utilised advanced tools effectively for comprehensive system analysis.
- Leveraged troubleshooting expertise to identify root causes.
- Diagnosed and resolved complex issues to restore or optimise performance.
- Migrated data from legacy systems to new platforms, reducing system performance issues and enhancing data integrity.
- Applied user feedback to implement performance-based improvements.
- Troubleshot and resolved technical issues to restore functionality.
Main Repair Technician
Phone&More
Leighton Buzzard, Central Bedfordshire
02.2014 - 04.2018
- Enhanced product reliability with appropriate preventive maintenance.
- Rendered technical support to team members, enhancing their problem-solving abilities.
- Improved equipment lifespan by performing regular maintenance tasks.
- Carried out safety checks, ensuring compliance with industry standards.
- Managed inventory of spare parts to ensure availability when needed.
- Demonstrated excellent customer service skills to resolve complaints effectively.
- Repaired malfunctioning equipment for improved performance.
- Organised work schedule efficiently, prioritising urgent tasks.
- Communicated effectively with customers regarding their repair needs and expectations.
Cstomer Assistant&General Support
Phones for All
Dunstable, Bedfordshire
02.2011 - 01.2014
- Made travel arrangements, ensuring optimal time management.
- Handled confidential information, maintaining discretion and integrity.
- Compiled data to generate comprehensive reports.
- Researched industry trends, contributing to strategic planning.
- Sustained high levels of organisation with attention to detail.
- Support staff members with administrative tasks, reducing workload stress.
- Provided customer service, delivering high levels of satisfaction.
- Answered phone calls promptly, providing excellent customer service.
Education
Lahore Grammar School
Pakistan Skills
- Customer satisfaction enhancement
- Technical specification reading
- Network configuration expertise
- Specialist tool use
- Software installation and upgrading
- Fault detection expertise
- Equipment Maintenance
- Inventory auditing
- Mechanical aptitude
- Task prioritisation
- Technical leadership
- Software diagnostics
Languages
English
Advanced
Urdu
Native
Timeline
Senior technician
Luton Mobiles
04.2018 - Current
Main Repair Technician
Phone&More
02.2014 - 04.2018
Cstomer Assistant&General Support
Phones for All
02.2011 - 01.2014
Lahore Grammar School