Yarley Yissel Williams
Burgess Hill,West Sussex
Summary
Dedicated Coordinator with a strong background in customer service expertise. Demonstrates exceptional written and verbal communication skills, coupled with the ability to prioritise tasks and multitask in fast-paced environments. Proven track record in problem solving and analysis, emotionally intelligent communication, and adaptability. Skilled in onboarding budding for new hires and accepting constructive criticism. Committed to leveraging these skills to contribute effectively to team success and organisational growth.
Overview
2025
2025
years of professional experience
Work History
Social Work / Volunteering
, United Kingdom
- 'Off the Fence', project 'Antifreeze' - Brighton and Hove Food bank
- 'ABC Maranata' - Alicante, Spain - Food bank
- Tutoring in Spain (Private lessons) -Mathematics, Biology, English and Spanish
Complex Medical Assistance Coordinator
AIG Travel EMEA
Brighton, United Kingdom
01.2023 - 02.2025
- Facilitated comprehensive medical support coordination for insurance clients
- Manage and coordinate a maximum of 20 medical cases daily
- Coordinate complex cases (Air Ambulances, Nurse Escorts, Repatriation of Mortal Remains )
- Maintained personal workbook while managing customer assistance calls in medical coordination role
- Delivered outstanding customer service through telephone and written communication with clients
- Liaised with brokers and agents to facilitate effective case management
- Coordinated communication with embassies and hospitals to assist clients during international emergencies
- Provided guidance and support to newly hired recruits in medical assistance coordination.
- Understand different policy wordings/schemes for different corporate and leisure clients
- Maintained consistent interdepartmental communication within organisation
- Handled sensitive personal information securely, adhering to GDPR guidelines in a medical coordination role
- Demonstrated resilience and composure under pressure for successful case management.
Customer service specialist, Administrative and Optical Assistant
Optical Revolution
Haywards Heath, United Kingdom
05.2021 - 01.2023
- Analyzing Customer Journey and discussing new ways to improve customer satisfaction
- Organize Staff Rota
- Create Invoices
- Annapurna Software
- Coordinate Lab orders- Manage and improve log books for efficient invoicing and order tracking (via excel)
- Face to face customer service
- Making appointments and recall
- Using Optix software
- Organize daily clinics for the Optometrist and dealing with people's personal information
Administrative and receptionist
Dental Clinic
Alicante
03.2020 - 10.2020
- Appointment Booking
- Telephone Work
- Manage Staff/Dentist's agendas
- Administrate client's dental records
- Assist staff and welcome clients
Education
Level 4 Diploma - Applied Theology
International Bible Training College
Burgess Hill, West SussexGCSEs - Biology and Geology,
IES EL PLA
Alicante,Spain 09/2010 - 06/2015
GCSEs - Applied Mathematics
IES EL PLA
Alicante, Spain 09/2010 - 06/2015
GCSEs - Physics and Chemistry
IES EL PLA
Alicante, Spain 09/2010 - 06/2015
GCSEs - Applied Anatomy
IES EL PLA
Alicante, Spain 09/2010 - 06/2015
A-Levels - Science
IES EL PLA
Alcante Spain 09/2015 - 06/2018
GCSE's Functional Skills - English
Babcock Training
England, Burgess hill 05/2021 - 06/2022
Skills
- Onboarding Budding for New Hires
- IT Competency
- Customer Service Expertise and Support
- Written and verbal communication skills
- Ability to prioritise tasks
- Multitask in fast-paced environment
- Problem solving and analysis
- Emotionally intelligent communication
- Adaptability
- Constructive criticism acceptance
Languages
Spanish
Proficient (C2)
English
Fluent
Personal Information
- Date of birth: 04/17/98
- Marital status: Married
Custom
Windows XP, Windows 7, Windows Vista, Windows 10, Apple IOS, MS Office: Word, Excel, PowerPoint, Outlook, Optix, Liberty, Citrix, Genesys
Timeline
Complex Medical Assistance Coordinator
AIG Travel EMEA
01.2023 - 02.2025
Customer service specialist, Administrative and Optical Assistant
Optical Revolution
05.2021 - 01.2023
Administrative and receptionist
Dental Clinic
03.2020 - 10.2020
Social Work / Volunteering
Level 4 Diploma - Applied Theology
International Bible Training College
GCSEs - Biology and Geology,
IES EL PLA
09/2010 - 06/2015
GCSEs - Applied Mathematics
IES EL PLA
09/2010 - 06/2015
GCSEs - Physics and Chemistry
IES EL PLA
09/2010 - 06/2015
GCSEs - Applied Anatomy
IES EL PLA
09/2010 - 06/2015
A-Levels - Science
IES EL PLA
09/2015 - 06/2018
GCSE's Functional Skills - English
Babcock Training
05/2021 - 06/2022
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