Yaqub Ismail

• Worked with sensitive data in a government environment, ensuring accuracy and confidentiality
• Reviewed cases and made important decisions in line with policies and targets
• Met strict deadlines while maintaining high standards of quality and performance.

• Supervised young people under my care, ensuring safety and positive engagement
• Organised trips, activities and group sessions to build confidence and team work

• Carried out admin tasks including emails and general organisation to keep programmes running smoothly.

Reference Manager: MukhtarHassan-07786598939

• Contacted customers to discuss and sell contracts, developing strong communication a persuasion skills.
• Worked as part of a team to meet sales targets and support colleagues.
• Built resilience and adaptability in a fast-paced target driven environment.
• Developed transferable skills in customer service, organisation, and relationship building.

Reference Team Leader: Nasir Ismail-07496812445

• Provided first-line support for hardware, software and network issues, resolving user problems efficiently.
• Assisted with installing, updating and configuring software applications across multiple devices.

• Troubleshot and diagnosed technical issues, escalating complex problems to senior IT staff.

Reference Manager: Mohamed Botan-07369246222