Yannick Minyangadou

• Greeting incoming customers and providing friendly, knowledgeable assistance.
• Monitoring office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Liaising with office cleaners and maintenance service providers for jobs.
• Screening and verifying visitor IDs, maintaining security of personnel and office environment.
• Proactively dealing with enquiries and requests in person, via telephone or email.
• Maintaining necessary awareness of building facilities to advise and direct guests appropriately.

Key achievements:

• Managed daily operations of a high-traffic facility with 200+ visitors per day, ensuring seamless tenant experience.
• Optimized health & safety (H&S) processes by analyzing incident trends, identifying risk factors, and implementing preventive measures—leveraging insights from my background in the fitness industry.
• Received strong performance reviews for customer satisfaction, operational efficiency, and process reorganization, demonstrating problem-solving and data-driven decision-making.

• Accountability for Health and Safety compliance, brand standard.
• Adhering to employee relations processes while recruiting, retaining and developing staff.
• Reducing costs and improved operations by analyzing processes and customer feedback.
• Strategically scheduling and managing 20 + staff members, maintaining high-performing business operations.
• Leading and communicating in meetings with detailed financial, operational, revenue management and relevant customer feedback.

Key achievements:

• Career Progression in Operations Management: Successfully transitioned from Operations Manager at a Tier 3 club to an Operations role at a Tier 1 facility by demonstrating expertise in process optimization, resource management, and data-driven decision-making.

• Leveraged performance metrics (e.g., cost efficiency, member retention, operational KPIs) to improve facility management, contributing to my successful appointment at a higher-tier facility.