Yanitsa Terzieva
Ballymena,Northern Ireland
Summary
Operations and administrative professional with extensive experience in team leadership and workflow coordination. Proven ability to adapt quickly to new environments while ensuring efficient daily operations. Strong communication and problem-solving skills contribute to a proactive approach in all tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Engineering Store Team Leader
Randox Laboratories Ltd
2021.10 - 2026.02
- Managed daily Engineering Store operations and cross‑department coordination.
- Oversaw full stock lifecycle: issuing, receiving, documentation, internal/external orders and traceability.
- Prepared NCPs, NCRs, scrap reports in line with QMS standards.
- Trained, mentored, and onboarded staff, enhancing accuracy and minimising errors.
- Streamlined workflows through system updates and process optimisation, increasing operational effectiveness.
- Prioritised work orders and resolved stock discrepancies to support urgent operational needs.
Dispatch Manufacturing / Team Leader
Randox Laboratories Ltd
2021.06 - 2021.10
- Conducted new staff training, enhancing team performance and knowledge retention.
- Led teams with focus on achieving goals and maintaining high work standards.
- Improved team output from 600 to 1,500+ orders per day by optimising processes and supporting staff performance
Technical Assistant
Aqua Nova - Pack Ltd
2019.09 - 2020.07
- Controlled stock and managed logistics, ensuring timely deliveries and optimised inventory levels.
- Motivated and supported staff, contributing to measurable increases in productivity.
- Handled billing and cash control, ensuring accurate financial management and reporting.
Manager
Supermarket 2017 Ltd
2018.08 - 2019.08
- Operated POS devices, managed cash flow, and maintained optimal stock levels.
- Controlled stock, ordered from suppliers, and ensured timely replenishment.
- Made key management decisions, motivated employees, and delivered excellent customer service.
- Seasonal Work in a High‑Volume Hospitality Environment – Bulgarian Black Sea Coast
Manager, Italian Restaurant
Fellini Ltd
2017.05 - 2018.07
- Made strategic management decisions that improved operational efficiency.
- Motivated employees to achieve high levels of customer satisfaction.
- Controlled stock, managed supplier orders and oversaw restaurant logistics.
- Managed finances and stock levels, consistently maintaining high customer service standards.
- Left Due to Closure
Office Manager
Viva Auto Chasti Ltd
2014.07 - 2017.11
- Managed company finances and controlled stock, ensuring accurate financial reporting.
- Demonstrated strong strategic and management skills, leading to improved operational efficiency.
- Controlled stock, ordered from suppliers, and maintained optimal inventory levels.
- Provided excellent customer service, contributing to high customer retention rates.
Regional Merchandiser, Building Materials
Denicom Ltd - Henkel Bulgaria
2008.11 - 2010.08
- Serviced construction hypermarkets, controlled stock, and managed promotional activities.
- Demonstrated strong strategic, organizational, and leadership skills in managing regional operations.
- Motivated staff, supported customers and ensured strong product availability and visibility.
- Delivered excellent customer service, supporting regional success.
Education
Diploma of Higher Education - Earth Sciences A-Levels
Nikola Vaptsarov
Aitos, Bulgaria 1999.09 - 2003.05
Course - Marketing, Merchancdising/Marketing
ReExe
Sofia, BulgariaBA (Honours) - Business Management and Spanish Language
Open University
Belfast 2023.10 -
Skills
- Leadership & Team Development
- Operations & Workflow Management
- Logistics & Order Handling
- Quality, Compliance & Accuracy
- Health & Safety Compliance
- Technical Skills
- Communication & Stakeholder Support
Certification
- Full UK Driving License (Category B)
- Forklift License
- Picker License
- Electric Pallet Truck License
- Narrow Aisle Forklift License
- Reach Truck License
References
References available upon request.
Timeline
BA (Honours) - Business Management and Spanish Language
Open University
2023.10 -
Engineering Store Team Leader
Randox Laboratories Ltd
2021.10 - 2026.02
Dispatch Manufacturing / Team Leader
Randox Laboratories Ltd
2021.06 - 2021.10
Technical Assistant
Aqua Nova - Pack Ltd
2019.09 - 2020.07
Manager
Supermarket 2017 Ltd
2018.08 - 2019.08
Manager, Italian Restaurant
Fellini Ltd
2017.05 - 2018.07
Office Manager
Viva Auto Chasti Ltd
2014.07 - 2017.11
Regional Merchandiser, Building Materials
Denicom Ltd - Henkel Bulgaria
2008.11 - 2010.08
Diploma of Higher Education - Earth Sciences A-Levels
Nikola Vaptsarov
1999.09 - 2003.05
Course - Marketing, Merchancdising/Marketing
ReExe