Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Yanitsa Stancheva

Yanitsa Stancheva

London,Kent

Summary

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Offers helpful answers and relevant information to retain business.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Administrative assistant

Fetal Medicine Centre
London
04.2019 - 10.2023
  • Scheduled patient appointments via Viewpoint booking system.
  • Responded to 60+ inbound calls daily.
  • Handled customer email enquiries regarding ultrasound scan services in professional and welcoming manner.
  • Provided support to customers, meeting demands of fast-paced call centre environments.
  • Responded to customer enquiries via company email system.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Offered detailed advice on product and service benefits.

Customer Service Supervisor

Artigiano Espresso And Wine Bar
Greater London, England
06.2017 - 02.2019
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Coordinated department schedules to maximize coverage during peak hours.
  • Researched complex problems and resolved issues in a timely manner.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Handled heavy flow of paperwork and cooperated with accounting department on invoicing and shipping problems.

Internship

International Business Alliance Bulgaria
Greater London, England
01.2018 - 03.2018
  • Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
  • Collaborated with various teammates when working on day-to-day tasks and devising new concepts.
  • Assisted the social media team on influencer research.
  • Developed and documented treatment plans.
  • Organized all new hire, security and temporary paperwork.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Customer Service Assistant

Superdrug
Greater London, England
07.2016 - 12.2017
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Recommended alternative items when product was out of stock.
  • Welcomed customers into the store and helped them locate items.
  • Processed cash and credit payments rapidly and accurately.
  • Stocked and replenished merchandise according to store merchandising layouts.

Education

Bachelor of Arts - Media and Communications

University of Greenwich
London
04.2018

Skills

  • Communication
  • Data entry
  • Teamwork
  • Document management
  • Customer service
  • Time management

Certification

Design Fundamentals - Softuni Creative

September 2019

Graphic Design with Photoshop - Softuni Creative

September 2020

Timeline

Administrative assistant

Fetal Medicine Centre
04.2019 - 10.2023

Internship

International Business Alliance Bulgaria
01.2018 - 03.2018

Customer Service Supervisor

Artigiano Espresso And Wine Bar
06.2017 - 02.2019

Customer Service Assistant

Superdrug
07.2016 - 12.2017

Bachelor of Arts - Media and Communications

University of Greenwich

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Yanitsa Stancheva