Yanita Kumanova
Customer assistant
Elstee
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in 10years in Hospitality industry and 2 years in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Assistant
Morrisons
Elstee WD6, UK
03.2020 - Current
- As a customer assistant at Morrison's Cafe I work at the till with customers
- I make sure orders go out on time
- I serve the food
- I cook if I have to
- I build customer satisfaction.
- I participate in cleaning and preparing for the next day.
- I make sure that the documentation is completed according to the regulations and safety instructions.
- If necessary, I help other departments
- I collaborate with the team and meet the daily quotas.
- Answered customer questions about product availability and shipment times.
- Organized and scheduled customer orders
Floor Supervisor
KMS
London, UK
05.2019 - 03.2020
- I am responsible for the cleaners of guest rooms and porters.
- Checking the occupied and departure rooms, giving special attention to guest needs and ensures that the entire operation is preformed as per the laid down standards.
- I manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of the guest room to ensure they meet standards.
- Distribution and maintenance of consumables
- Cary out lost and found procedures
- Motivation and training of workers
- Reporting maintenance issues to Maintenance or IT departments
- Monitoring hotels security, regularisation and all health and safety legislation
Head Housekeeping Supervisor
Holiday Inn
Elstee and Borehamwood
05.2018 - 01.2019
- I am responsible for the cleaners of guest rooms and porters.
- Planing and coordinating work of housekeeping department
- Checking the occupied and departure rooms, giving special attention to guest needs.
- Ensures that the entire operation is preformed as per the laid down standards.
- I manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of the guest room to ensure they meet standards.
- Distribution and maintenance of consumables
- Cary out lost and found procedures
- Motivation and training of workers
- Reporting maintenance issues to Maintenance or IT departments
- Represent the needs off the team to the Operative manager
- Monitoring hotels security, regularisation and all health and safety legislation
- Assisting to other departments wherever necessarily
Floor Supervisor
Hlton Park Lane
London, UK
05.2016 - 04.2018
- I am responsible for 14 the cleaners of guest rooms and porters.
- Routine inspection of the guest room to ensure they meet standards.
- Cary out lost and found procedures
- Checking the occupied and departure rooms, giving special attention to guest needs.
- I manage guest requests, including VIP amenities and communicating them to the relevant team members
- Motivation and training of workers
- Monitoring hotels security, regularisation and all health and safety legislation
- Reporting maintenance issues to Maintenance or IT departments
Housekeeper assistant
Self empoyer
London, UK
03.2013 - 03.2016
- Organization and planning of the activity
- Tracking and verifying company standards
- Compiling and organizing schedules
- Shopping, Ironing.
- Assisted with cleaning activities such as sweeping, mopping, dusting and polishing.
- Cleaning of bathroom, kitchen, bedroom, living room
- Supplied clean linens and picked up and delivered soiled linens to laundry.
- Dusted and polished surfaces to achieve attractive shine.
- Completed required daily cleaning duties for assigned rooms
Education
HND5 - Management
Regent College
Harrow, london 09.2013 - 04.2016
Skills
Microsoft Office
Timeline
Customer Service Assistant
Morrisons
03.2020 - Current
Floor Supervisor
KMS
05.2019 - 03.2020
Head Housekeeping Supervisor
Holiday Inn
05.2018 - 01.2019
Floor Supervisor
Hlton Park Lane
05.2016 - 04.2018
HND5 - Management
Regent College
09.2013 - 04.2016
Housekeeper assistant
Self empoyer
03.2013 - 03.2016
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