Summary
Overview
Work history
Education
Skills
Timeline
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Yangi Lama Sherpa

London,United kingdom

Summary

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Receptionist

Sutra
London, United Kingdom
01.2025 - Current
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Upheld confidentiality with sensitive information handling procedures.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Maintained an organised reception area for a professional business environment.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Offered knowledgeable, friendly support to in-office guests.
  • Maintained reception area stock of important forms and brochures.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Balanced till at end of day, maintaining accurate records.
  • Resolved customer complaints professionally leading to higher retention rates.

waitress

Himalayan Java
Kathmandu, Nepal
07.2023 - 11.2024
  • Managed table settings for enhanced dining experience.
  • Maintained clean and organised dining area for customer comfort.
  • Provided top-notch service to customers, improved overall dining experience.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Collaborated with kitchen staff to ensure order accuracy.

Education

Computer Science

Venus National College
Kathmandu
04.2020 - 09.2022

Bachelor of Arts - Business and management

University of Sunderland in London
London
01.2025 - 10.2027

Skills

  • Hospitality standards
  • Telephone operation
  • Billing experience
  • Email correspondence
  • Front desk security protocols
  • Ordering office supplies
  • Keyboard typing speed
  • Clean and neat
  • Health and safety procedures

Timeline

Receptionist

Sutra
01.2025 - Current

Bachelor of Arts - Business and management

University of Sunderland in London
01.2025 - 10.2027

waitress

Himalayan Java
07.2023 - 11.2024

Computer Science

Venus National College
04.2020 - 09.2022

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Yangi Lama Sherpa