YANETH DA SILVA
Swansea,City and County of Swansea
Summary
Dedicated professional with a strong foundation in customer service, adept at managing customer complaints and live chat operations. Demonstrates exceptional patience and tolerance, ensuring a positive customer experience. Known for being a well-organised multitasker with excellent email etiquette. Committed to leveraging skills in hard work and customer service to enhance operational efficiency and client satisfaction.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Customer assistant - TILL
SNACK BAR O TIJOLO
Crawley, West Sussex
2018.01 - 2025.06
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Administrative assistant
ZONA LIBRE
VENEZUELA, VENEZUELA
2010.01 - 2016.03
- Assisted with budget preparations enabling effective financial planning.
- Organised client meetings, prepared agendas and took detailed minutes.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Education
LAWS
UNIVERSIDAD YACAMBU -
VENEZUELA 2003.08 - 2007.07
Skills
- Patience and tolerance
- Customer Service
- Hard-working
- Email etiquette
- Well-organised multitasker
- Customer complaint management
- Live chat operation
Languages
Portuguese
Native
Spanish
Native
English
Intermediate
Timeline
Customer assistant - TILL
SNACK BAR O TIJOLO
2018.01 - 2025.06
Administrative assistant
ZONA LIBRE
2010.01 - 2016.03
LAWS
UNIVERSIDAD YACAMBU -
2003.08 - 2007.07