YAMIN CHO
DOCUMENTATION
MANDALAY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
CREW PURSER
Marella Cruises
01.2024 - Current
- Taking responsible for the smooth clearance of all crew in all ports of call, adhering to all local port and requirements, especially sign on/off of crew.
- Ensure accurate financial reporting, crew manifests and crew system as required.
- Ensure accurate information flow to senior on board management concerning any crew concerns and welfare issues.
- Conduct sign on and sign of process for crew members joining and leaving, ensuring all documentation required by vessel, flag state, and employing is completed.
- Ensure that all required certificates are held by the new crew members joining.
- Maintain accurate crew manifest, ensuring that all information shown is correct and up to date. Maintain lists of document expiration dates, and ensure that crew members renew documents where necessary, or sign off the vessel prior to expiration.
- Communicate with shore-side offices regarding crew requests, transportation needs.
- Manage cost control to ensure that all charges for transportation, ground expenses are collected from crew signing off on-scheduled movement.
- Confirm that all crew are onboard prior to sailing from each port.
- Send visa requests for sign off crew to port agent in relevant port within the time frame required, and ensuring that visas are issued.
- Assist crew members with arranging travel via third party travel agencies for non-scheduled movement (resignations, special itineraries, emergency leave, etc.).
- Assist crew members tracking lost luggage.
- Work closely with onboard management when and where appropriate, and help in alleviating any crew problems.
2ND PURSER
MARELLA CRUISES, TUI GROUP
6 2019 - 11.2023
- Organize work by reading and routing correspondence, collecting information, and initiating telecommunications
- Secures information by completing database backups
- Prepare Pre Arrival documents, as well as arrival and departure documents
- Assist Chief Purser with ship arrival clearance and with embarkation duties as needed
- Assist Crew Purser in completion of crew documents, updating the crew administration system
- Communicate with the Agent for any follow up requests regarding documents needed for ship clearance
- Assist Immigration process for Passengers on board.
- Check STCW for Concessionaire on a monthly basis.
- Assist with embarkation duties such as passenger check in.
RECEPTIONIST
MARELLA CRUISES, TUI GROUP
06.2018 - 03.2019
- Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service
- Communicates all guest concerns or issues to the relevant department for action and follow up
- Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise
- Answer calls, internal and external (Emergency Call from Passenger), and assist callers with the information requested.
BACK OFFICE SALES AND RESERVATIONS MANAGER
THIRI THISAR HOTEL, WIN UNITY GROUP, MYANMAR
12.2015 - 01.2018
- Consulted with central reservations to discuss new rate plans and promotions
- Spoke with local travel agents to arrange discounted hotel offer to improve booking levels
- Answered incoming calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Managed online booking inquires and assisted guests and travel partners with throughout entire booking cycle
- Managed and close reservation calls to increase bookings by maintaining strong knowledge of hotel products, services and facilities.
FRONT OFFICE SUPERVISOR
THE HOME HOTEL, MANDALAY, MYANMAR
05.2014 - 10.2015
- Helped receptionist with day-to-day work and complex problems by applying motivational and analytical strategies
- Trained receptionist on new hotel services
- Organized documents for travel vouchers and payment services
- Managed schedule for receptionist
- Handling Complaint
- Checking Reservation and allocation.
SALES AND RESEVATION SENIOR STAFF
ORIENTAL BALLONING, AMATA GROUP, MYANMAR
08.2013 - 03.2014
- Explained to the guests about experience of flying over Mandalay Myanmar, Bagan Myanmar, Inle Myanmar
- Answered incoming calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Managed online booking inquires and assisted guests and travel partners with throughout entire booking cycle.
FRONT OFFICE SENIOR RECEPTIONIST
HOTEL YADANARBON, MANDALAY/BAGAN, MYANMAR
03.2012 - 06.2013
- Created, documented and to guide receptionist in service excellence
- Helped receptionist with day-to-day work and complex problems by applying motivational and analytical strategies
- Organized documents for travel vouchers and payment services
- Managed schedule for receptionist
- Handling Complaint
- Checking Reservation and allocation.
FRONT OFFICE RECEPTIONIST
MANDALAY CITY HOTEL, MYANMAR
12.2010 - 01.2012
- Provided ongoing guest service, including complain handling, arranging tour, cashier
- Effective liaison between passengers and internal departments
- Educated customers about billing, payment processing and support policies and procedures
- Assisted passengers by listening closely, finding solutions to problems
- Handling complaint.
Education
Bachelor of Science (Botany) -
YADANARBON UNIVERSITY, MANDALAY, MYANMAR
Diploma in Information Technology - undefined
NATIONAL CENTRE FOR HUMAN RESOURCE DEVELOPMENT, MANDALAY, MYANMAR
Skills
Proficient with Workday
Team player
Excellent time management skills
Administering databases
Computer skills
Hotel and hospitality knowledge
Fluent in written and spoken English
Certification
Certificate of Basic Computer Course
Communicationleadership
Hospitality industry customer services with 8+ years of experience assisting with and fulfilling organization staffing needs and requirements. Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask; work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record. Excellent communication and interpersonal skills. Extensive knowledge of the hospitality industry with a strong proficiency in liaising with passengers. Experience of working with passengers and team members from different cultures & backgrounds. Ability to lead and make decisions.
Personal Information
- Date of Birth: 06/08/1991
- Nationality: Myanmar
Timeline
CREW PURSER
Marella Cruises
01.2024 - Current
RECEPTIONIST
MARELLA CRUISES, TUI GROUP
06.2018 - 03.2019
BACK OFFICE SALES AND RESERVATIONS MANAGER
THIRI THISAR HOTEL, WIN UNITY GROUP, MYANMAR
12.2015 - 01.2018
FRONT OFFICE SUPERVISOR
THE HOME HOTEL, MANDALAY, MYANMAR
05.2014 - 10.2015
SALES AND RESEVATION SENIOR STAFF
ORIENTAL BALLONING, AMATA GROUP, MYANMAR
08.2013 - 03.2014
FRONT OFFICE SENIOR RECEPTIONIST
HOTEL YADANARBON, MANDALAY/BAGAN, MYANMAR
03.2012 - 06.2013
FRONT OFFICE RECEPTIONIST
MANDALAY CITY HOTEL, MYANMAR
12.2010 - 01.2012
2ND PURSER
MARELLA CRUISES, TUI GROUP
6 2019 - 11.2023
Bachelor of Science (Botany) -
YADANARBON UNIVERSITY, MANDALAY, MYANMAR
Diploma in Information Technology - undefined
NATIONAL CENTRE FOR HUMAN RESOURCE DEVELOPMENT, MANDALAY, MYANMAR