Yamikani Mumba
London,United Kingdom
Summary
Highly motivated and personable professional with a strong foundation in Human Resources, Psychology, Administration and Data Analysis. Skilled in understanding Human Behaviour, Front of House Operations, Team Dynamics, and effective communication, with a proven ability to thrive in fast-paced, team-oriented environments. Experienced in research, data management, and conflict resolution, and looking to apply skills to an entry-level recruitment role where I can contribute to team growth and development within a global consultancy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Client Services Associate
Pizza Pilgrims
Nottingham, East Midlands
2023.04 - 2024.05
- Developed strong interpersonal skills by working within a multicultural team and providing high-quality customer service
- Enhanced conflict resolution skills by managing 50+ customer concerns daily and ensuring positive client interactions
Call Sales Assistant
Econet Mobile Network
Harare, Zimbabwe
2020.01 - 2022.05
- Managed customer records and improved attention to detail, ensuring accuracy in customer orders and inquiries
- Strengthened communication skills through handling customer calls, addressing questions, and managing service requests
Education
Bachelor of Social Sciences - Psychology
Nottingham Trent University
Nottingham, United Kingdom 2021.09 - 2024.06
Foundation - Business Management
Nottingham Trent International College
Nottingham, United Kingdom 2020.09 - 2021.09
Skills
Excel, Word, Powerpoint
Qualtrics, Rstudio
Human Resources Knowledge
Cyber Analytics, Research & Data Analysis
Interpersonal & Communication Skills Team Collaboration
Accomplishments
Human Resources Case Study Project, 2024, Nottingham
Collaborated in a team project for First Story, an external organization, identifying psychologial challenges and recommendng improvements to team dynamics and employee well-being. Presented findings at a professional conference, showcasing practical HR insights and communication skills
Cyber Analytical Research, 2025, Nottingham
Led research on AI reliability in education, analyzing data and presenting results at university symposium. Stregnthened skills in data analysis, research, and public preentation- valuable for data recruitment
Timeline
Client Services Associate
Pizza Pilgrims
2023.04 - 2024.05
Bachelor of Social Sciences - Psychology
Nottingham Trent University
2021.09 - 2024.06
Foundation - Business Management
Nottingham Trent International College
2020.09 - 2021.09
Call Sales Assistant
Econet Mobile Network
2020.01 - 2022.05