Yalini Puvaneswaran
Surbiton,Please select region, state or province
Summary
Brings 4 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Assistant
The Co-Op
Surbiton, Please select region, state or province
09.2019 - Current
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Helped colleagues with handling complex queries, decreasing turnaround times.
Education
Certificate of Higher Education - AAT
Richmond upon Thames College
Twickenham 01.2022 -
NVQ Level 1 - English
Kingston College
Kingston upon Thames 01.2021 - 04.2021
GCSEs - MATHS,ENGLISH,TAMIL COMMERCE,RELIGION,HISTORY,SCIENCE DRAMA &THEATER and HEALTH SCIENECE
BT/MAHAJANA COLLEGE
SRILANKA 01.2014 - 12.2014
Skills
- Self-motivated
- Team player
- Retail sales expertise
- Keen problem solver
- Exemplary customer service
- Customer experience
- Queue management
- Salesforce
- Payment processing
- Staff training and mentorship
- Customer care
- Record maintenance
Timeline
Certificate of Higher Education - AAT
Richmond upon Thames College
01.2022 -
NVQ Level 1 - English
Kingston College
01.2021 - 04.2021
Customer Service Assistant
The Co-Op
09.2019 - Current
GCSEs - MATHS,ENGLISH,TAMIL COMMERCE,RELIGION,HISTORY,SCIENCE DRAMA &THEATER and HEALTH SCIENECE
BT/MAHAJANA COLLEGE
01.2014 - 12.2014
Similar Profiles
Alyssa DealAlyssa Deal
Line Cook at The Co-OpLine Cook at The Co-Op
Bianca De KockBianca De Kock
Administrative Clerk at The Co-OpAdministrative Clerk at The Co-Op
Daisy PrebbleDaisy Prebble
Volunteer at Omokoroa Centre Op Shop/ Bethlehem Op ShopVolunteer at Omokoroa Centre Op Shop/ Bethlehem Op Shop