Summary
Overview
Work history
Education
Skills
Accomplishments
Key Projects & Achievements
Timeline
Generic

Yalile Monestel

London

Summary

Accomplished professional with extensive expertise in leading end-to-end ERP and CRM implementations, ensuring seamless cross-functional delivery across Finance, Operations, IT, and external vendors. Demonstrates proficiency in system integrations involving Salesforce, accounting, payments, and loyalty systems. Skilled in agile and hybrid program management methodologies such as Scrum, Kanban, and PRINCE2. Proven ability to engage stakeholders up to C-suite and Steering Committees while managing vendor governance and contract management effectively. Adept at risk, issue, and dependency management with a track record of global delivery across multiple markets.

Overview

16
16
years of professional experience

Work history

Programme Delivery manager

P97 Networks
London
01.2018 - 09.2025
  • Company Overview: Fintech SaaS
  • Directed the end-to-end delivery of a modular SaaS commerce platform, managing both physical and digital product sales across global clients.
  • End-to-end ERP delivery leader with a track record of turning fragmented systems into unified platforms powering business performance
  • Acted as Product Owner, shaping strategy and leading discovery workshops with senior stakeholders to translate business requirements into actionable roadmaps, user stories, and delivery milestones.
  • Oversaw integrations with third-party systems including Salesforce (CRM), accounting platforms, and payment providers to streamline order-to-cash processes, financial reporting, and customer lifecycle management.
  • Led multi-market implementations such as in-car payment platforms for Renault, mobile loyalty programs, and digital commerce portals coordinating business, IT, and external vendors to ensure seamless adoption.
  • Partnered closely with Finance, Operations, and external 3PL providers to align digital delivery with supply chain and reconciliation requirements.
  • Applied agile delivery and structured governance, reducing project risks, controlling scope, and driving measurable improvements in cost, quality, and time-to-market.


Product Owner – CRM Transformation

VMWARE
01.2015 - 01.2018
  • Company Overview: via consultancy
  • Owned delivery of a Microsoft Dynamics CRM program to transform customer engagement across retail banking.
  • Defined and prioritised the backlog, coordinated daily stand-ups, sprint planning, and release management.
  • Collaborated with compliance, risk, and finance stakeholders to ensure alignment with regulatory frameworks.
  • Used customer insight and analytics to inform roadmap decisions and drive continuous improvement.
  • Acted as day-to-day lead for business and technology teams, ensuring objectives were met within scope and budget.

Program Manager

Hewlett Packard Enterprise
01.2010 - 01.2012
  • Applied Agile and ITIL methodologies to enhance development infrastructure.
  • Set objectives aligned with organisational goals, covering scope, content, timings, and budget.
  • Drove success in CRM solutions throughout the region.
  • Collaborated closely with partners on project and tender initiatives.
  • Developed end-to-end Customer Self Repair operations to support Total Customer Experience plan.
  • Achieved customer satisfaction and dissatisfaction targets in AME region.
  • Worked alongside Account Managers to implement parts return initiative, boosting corporate savings.

Education

MBA - Business

Bled School of Management, IEDC
Slovenia

Skills

  • End-to-end ERP & CRM implementation leadership
  • Cross-functional delivery across Finance, Ops, IT, and external vendors
  • System integrations (Salesforce, accounting, payments, loyalty)
  • Agile & hybrid program management (Scrum, Kanban, PRINCE2)
  • Stakeholder engagement up to C-suite & Steering Committees
  • Vendor governance and contract management
  • Risk, issue, and dependency management
  • Global delivery experience across multiple markets

Accomplishments

  • Delivered multi-market ERP-style platforms integrating CRM, payments, finance, and logistics systems for global automotive and banking clients.
  • Led rollout of Renault’s in-car commerce platform across Europe, enabling digital payments, loyalty, and app ecosystem integration.
  • Achieved 20% project cost reduction at P97 Networks through streamlined delivery processes and vendor alignment.
  • Introduced governance, risk registers, and structured reporting frameworks to secure executive buy-in and improve transparency.
  • Managed successful CRM transformation programs in the financial services sector, aligning IT delivery with customer value and regulatory compliance.

Key Projects & Achievements


ERP & CRM Integration – RCI Bank
Led a multi-market ERP and CRM integration initiative, optimizing customer data management and reconciliation. Achieved a 30% reduction in errors and enhanced overall operational efficiency by 25%.

Mobile Commerce & Loyalty – Renault (via P97 Networks)
Launched in-car payments and loyalty integrations across Europe. Achieved a 20% increase in repeat usage within 6 months.

Customer Loyalty Platform – P97 Networks
Implemented global membership and payments features, boosting customer retention by 15% and improving support with ServiceNow.


Timeline

Programme Delivery manager

P97 Networks
01.2018 - 09.2025

Product Owner – CRM Transformation

VMWARE
01.2015 - 01.2018

Program Manager

Hewlett Packard Enterprise
01.2010 - 01.2012

MBA - Business

Bled School of Management, IEDC

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Yalile Monestel