Yakuba Bakhayokoho
Birmingham
Summary
Detail-oriented professional with expertise in scholarship discovery, Microsoft Office, and executive presentation development. Demonstrates strong interpersonal skills and persuasive communication, ensuring effective diplomatic communication and confidentiality maintenance. Proficient in office management software, scheduling and diary management, and regulatory compliance understanding. Skilled in analytical-thinking, data interpretation, and resolving discrepancies with a focus on record keeping accuracy. Committed to prioritising patients and maintaining stress tolerance while managing inventory supplies and stock control.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work History
Assistant
Cex
West Bromwich, Sandwell
01.2023 - 08.2024
- Readied materials ahead of publication to meet project brief.
- Handled confidential information, maintaining discretion and integrity.
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
- Processed invoices, ensuring timely payments.
- Took on additional tasks on manager's request.
- Acted as main contact for staff and clients.
- Answered phone calls and emails for management team during busy periods.
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Managed executives' schedules for improved daily workflow.
- Conducted quality checks on deliverables, identifying and addressing discrepancies.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Receptionist
Premier Inn Hotel
West Bromwich, Sandwell
03.2021 - 05.2022
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Issued visitor and contractor passes and recorded visits on security system.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Handled office petty cash and maintained flawless records.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained reception area stock of important forms and brochures.
- Maintained an organised reception area for a professional business environment.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained accurate and up-to-date records for smooth handovers.
Assistant
GAME
West Bromwich, West Midlands
05.2019 - 07.2020
- Managed logistics for successful execution of company events
- Showcased professionalism in client meetings.
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
- Understood and adhered to company's health and safety policies.
- Boosted productivity by handling correspondence and structuring files
- Organised documentation and creatives to prepare for publication.
- Support staff members with administrative tasks, reducing workload stress.
- Facilitated maintenance and repairs of office equipment and machinery.
Education
GCSEs - English
Q3 Academy Tipton
United Kingdom 09.2015 - 05.2020
GCSEs - Maths
Q3 Academy Tipton
United Kingdom 09.2015 - 05.2020
Pearson BTEC Level 3 Diploma - Art and Design
Sandwell College
Sandwell 09.2021 - 05.2023
GCSEs - Geography
Q3 Academy Tipton
United Kingdom 09.2015 - 05.2020
Pearson BTEC Level 3 Foundation Dipoloma - Art and Design
Sandwell College
United Kingdom 09.2021 - 05.2023
Skills
- Scholarship discovery
- Microsoft Office
- Strong interpersonal skills
- Resolving discrepancies
- Attendance records preparation
- Confidentiality maintenance
- Executive presentation development
- Prioritising patients
- Analytical-thinking
- Account balancing reconciliation
- Persuasive communication
- Office management software
- Inventory supplies
- Substitute teacher coordination
- Diplomatic communication
- Regulatory compliance understanding
- Record keeping accuracy
- Mail management
- Scheduling and diary management
- Stress tolerance
- Stock control
- Data interpretation
Affiliations
- Sports
- Music
- Content Creation
Timeline
Assistant
Cex
01.2023 - 08.2024
Pearson BTEC Level 3 Diploma - Art and Design
Sandwell College
09.2021 - 05.2023
Pearson BTEC Level 3 Foundation Dipoloma - Art and Design
Sandwell College
09.2021 - 05.2023
Receptionist
Premier Inn Hotel
03.2021 - 05.2022
Assistant
GAME
05.2019 - 07.2020
GCSEs - English
Q3 Academy Tipton
09.2015 - 05.2020
GCSEs - Maths
Q3 Academy Tipton
09.2015 - 05.2020
GCSEs - Geography
Q3 Academy Tipton
09.2015 - 05.2020
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