Evelina Yakovleva

~ Health food store offering organic & local foods, herbal remedies

• Achieved sales growth and service targets by leveraging interpersonal communication skills and product knowledge, to cultivate and secure new customer relationships

• Converted unhappy customers to new products in place of out-of-stock items

~ Grocery store, family take-away service and fuel merchant

• Established ambitious goals for employees to promote achievement and surpass business targets
• Collaborated with owners to maximise customer satisfaction, streamline procedures and improve bottom-line profitability

~ One of the oldest and largest colleges of the University of Cambridge

• Demonstrated genuine hospitality while greeting and establishing rapport with guests

~ Food & Wine Hall, Bar and Grill Room, part of the Savoy Hotel Group

• Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm

~ Family owned Bar and Restaurant, including B&B and fine dining

• Developed new signature cocktails on monthly basis to support bar marketing brand and increase profits
• Performed closing process on nightly basis, including locking up, preparing for next business day, guiding guests out of establishment
• Developed relationships with regular customers while encouraging others to become return customers through excellent interpersonal communication skills