Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yahye Amin

Yahye Amin

Glasgow

Summary

I have thirteen years background experience in Hospitality and customer service Industry. Core competencies include good time keeping, Effective team member and reliable, as well as excellent communication skills. Handles tasks with accuracy and efficiency.

Overview

13
13
years of professional experience

Work History

Laundry Assistant/Porter

Rasta Hotel
06.2019
  • My duties include counting the linen and dispersing the linen to the linen cupboards.
  • I am responsible for the linen cupboard’s being ready for the housekeepers and making sure they have enough linen.
  • I am also a porter, my role as a porter is to make sure that if the housekeepers require any shower curtains or glasses etc. I would bring up what they need, and I would make sure they had this to save them time with their rooms and so that they could get on with their work.
  • I am responsible for making sure that the linen rooms are tidy and clean and also making sure that they are always filled up.
  • My duties also include clearing all the dirty linen away after the housekeepers have finished with the rooms so that their trolleys do not overflow with linen.
  • I am responsible for doing a linen count of the stock to make sure there is enough and so that those can be logged, and the manager can keep track of how much linen we have and need.

Scandic hotel
01.2021 - Current
  • I work on the night shift, dealing with check ins and any issues customers have also serve food and alcohol to our guests.
  • I am responsible for the end of day banking, making sure everything balances out and printing off of all necessary documents and paper work required to show that the banking has been done.
  • I run the night audit so that the new day can be a fresh start on the banking side for all the staff working that day.
  • I am responsible for doing night walks to make sure the hotel is secure and safe also free from noise.
  • During my shift I will help any guests that require assistance also server food and drink to the guests and make sure they are enjoying their stay with us.
  • In the morning I set up the continental breakfast and make sure all tables and the area is clean and tidy ready for the morning staff.
  • I do the hand over with the next staff for the morning then my shift is complete.

Hötorget hotel Stockholm
11.2022 - 01.2023
  • Company Overview: [ hotel closed down]
  • I worked on the nightshift, my responsibility was welcoming our guests and getting them checked in and check outs early in the morning.
  • I was also responsible for cleaning and maintaining the hotel and making any food the guest required from our night menu during there stay.
  • I was responsible for preparing the managers briefing for the next day and this involved me taking all information for our vip guests so that the platters could be prepared for them arriving and highlighting any special events that were on.
  • I also made sure to indicate how many check ins and check outs we were going to have so that the reception was made aware of this.
  • Really enjoyed working here since I had a lot of responsibility and enjoyed seeing our customers enjoying there stay and making use of all the amazing facilities we had to offer.
  • [ hotel closed down]

General Assistant

Travelodge-Hotel
05.2018 - 05.2021
  • Within the hotel covering housekeeping, Linen porter, reception, serving in the bar and cooking in the kitchen, also covered housekeeping supervisor role.
  • I ensure that hotel standards are upheld.
  • I work different shifts patterns including day, back and night shift.
  • I aim to provide excellent customer service and work well as part of a team and on my own initiative.
  • I was responsible on the back shift to check the rooms after the housekeepers finished them, first I would print all the departs and stay overs sheets out divide the rooms amongst the housekeepers fairly and allocate them the rooms they needed to clean before there shift started.
  • Had to make sure the rooms were cleaned to very high standards.
  • I also held briefs in the morning to explain where we stand on our targets and what needs done in order to achieve this.

Customer Service Agent

One call direct
04.2016 - 09.2016
  • Customer service agent dealt with all aspect of queries regarding their utilities bills.
  • Short term contract summer job.

Old Assistant

Support care
01.2012 - 02.2015
  • My duties included assisting in food preparation, serving customers in restaurant and coffee shop, working the coffee machine and cleaning the kitchen, shop and restaurant to a high standard.

Education

College - Social Services

Tyresö Gymnasiet
Stockholm
08.2015

Skills

  • Attention to safe food handling procedures
  • Social care and support services
  • Youth safety and support care
  • Hospitality and service industry background
  • Hard working
  • Work well under pressure
  • Work well in a team
  • Excellent communication skills
  • Call centre experience
  • Sales experience
  • Security door experience
  • Football experience
  • Experience using Opera
  • Support work for hospitality financial control systems

Languages

English, Swedish, Somalia etc
Advanced (C1)

Timeline

Hötorget hotel Stockholm
11.2022 - 01.2023

Scandic hotel
01.2021 - Current

Laundry Assistant/Porter

Rasta Hotel
06.2019

General Assistant

Travelodge-Hotel
05.2018 - 05.2021

Customer Service Agent

One call direct
04.2016 - 09.2016

Old Assistant

Support care
01.2012 - 02.2015

College - Social Services

Tyresö Gymnasiet

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Yahye Amin