Yahya Yusuf
London
Summary
Customer service excellence expert with a proven track record in delivering outstanding support and fostering positive client relationships. Demonstrates strong communication, attention to detail, and critical thinking skills, ensuring efficient problem-solving and high-quality service. Adept at team collaboration and multitasking in fast-paced environments, consistently achieving performance targets. Committed to continuous professional development and contributing to organisational success.
Overview
2
2
years of professional experience
Work history
Event Catering Assistant
DessertInn LTD
London
2025.04 - Current
- Preparing and styled dessert displays, Waffles, Crepes, and artistic platters to maintain DessertInn's high quality visual standards.
- operated live dessert catering g stations at busy events, managing high volume while keeping prep areas immaculate.
- safety managed and separated ingredients to accommodate guest food allergies and specific dietary requirements.
- parted with event planners and kitchen staff to ensure dessert timeline synced perfectly with main course catering schedule.
- Served event attendees politely answered menu questions and handles special dessert request to elevate client satisfaction.
Team Member
Greggs
London
2024.10 - 2025.02
- Greeted customers with a friendly demeanour processed till transaction quickly and accurately and handled customer inquires in a fast paced environment.
- listen to customers needs and recommend approbate bakery and hot drink options to boost sales.
- Prepared fresh sandwiches and managed bakery oven while adhering to food safety and hygiene standards.
- restocked display shelves quickly to keep products looking presentable and appealing to customers.
- multitasked efficiently between the till, the coffee machine and the food display areas.
- worked collaboratively with the rest of the shop team to ensure a fast service durning peak rush hours (e.g. breakfast and lunch).
Education
GCSEs - Business
Newham Sixth Form Collage
London 09/2021 - 06/2022
level 2 - Public Services
Newham Sixth Form Collage
London 09/2022 - 06/2023
Skills
- Customer service excellence
- Strong Communication
- Attention to detail
- Team Collaboration
- Critical Thinking
- Ability to multitask
References
References available upon request.
Timeline
Event Catering Assistant
DessertInn LTD
2025.04 - Current
Team Member
Greggs
2024.10 - 2025.02
GCSEs - Business
Newham Sixth Form Collage
09/2021 - 06/2022
level 2 - Public Services
Newham Sixth Form Collage
09/2022 - 06/2023