Yahya Mohamed
London,City of London
Summary
Dedicated Facilities Manager highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Facilities Manager
British American Tobacco, CBRE
London
09.2023 - Current
- High focus on customer service and Workplace Experience
- Attention to detail and daily customer-facing communication
- Controlling and managing service charge accounts, providing monthly report data to Account Manager
- Managing resources, both human and technical, to maximize service quality
- Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Implemented and recommended process improvements to drive efficiency and enhance operations.
- Navigated complexities of project and contractor management, consistently meeting and exceeding expectations.
- Maintained meticulous equipment technical files for safety and legal compliance.
Facilities Duty Manager
IFM - Shaftesbury Capital PLC
London
01.2021 - 08.2023
- Areas and Responsibilities: Commercial, Retail & Residential
- Key Tasks:
- First point of contact during Duty Management shift
- Ground-level management of estate cleaning & presentation for Covent Garden
- Facilitating safe and effective delivery of planned and reactive works
- Proactive liaison with tenants, client, and stakeholders
- Managing workflow through Covent Garden's CAFM system for effective data capture and SLA analysis
- Stored cash floats and delivered secure banking procedures.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Inspected facility to identify and promptly address maintenance needs.
Facilities Supervisor
Fitch Ratings
London
01.2018 - 01.2021
- Providing a professional, comprehensive Facilities service
- Developing operational customer relationships and SLAs
- Inputting into project design stages and identifying future maintenance issues
- Creating a strategic management system for infrastructure and people
- Monitoring and quality assuring Soft Facilities Management Services by subcontractors
- Communication using in-house tools/systems (FX) for internal communication
- Storage management of all art
- Managed office/desk booking system, electronic lockers, and system for the contract
- Coordination of office moves, including internal moves during COVID using AutoCAD
- Redesign of Reception design project
- Controlled expenses and lowered costs to meet budget requirements.
Sales Manager, Team Lead
Mana Group
London
01.2013 - 01.2018
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Set highest personal performance standards for self.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Generated company growth through market expansion and sales.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Analysed sales to identify top-performing products.
Education
SVQ Level 5 - Economics and Business Finance BSc
Brunel University
Uxbridge 09.2002 - 05.2005
Skills
- SKILLS & ACHIEVEMENTS
- Managing and supervising teams
- Proficient in risk management and Health & Safety awareness
- Commercial and financial acumen
- Technical background with understanding of HVAC systems within buildings
- Organizing and filing lease agreements for local and international contracts
- Adept at assessing revenue intake and working within budgetary guidelines
- Updating CAFM (iAuditor & Office Space) system with a full audit trail
- Strong focus on customer service and Workplace Experience
- Ability to develop, execute, and manage sales programs
- Strong collaboration, communication, and influencing skills across functions and regions
Languages
English
Fluent
Timeline
Facilities Manager
British American Tobacco, CBRE
09.2023 - Current
Facilities Duty Manager
IFM - Shaftesbury Capital PLC
01.2021 - 08.2023
Facilities Supervisor
Fitch Ratings
01.2018 - 01.2021
Sales Manager, Team Lead
Mana Group
01.2013 - 01.2018
SVQ Level 5 - Economics and Business Finance BSc
Brunel University
09.2002 - 05.2005
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