Yahya Kiani
Birmingham,West Midlands
Summary
Strong Team Leader with good experience of property management. Has extensive experience in collections across multiple industries, with a solid understanding of financial-risk management and legal procedures. Confident using CRM systems to support operations and performance. Hardworking, creative and a quick learner. Looking for a pathway to enter the construction industry.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Assistant Property Manager
Academy Investment Group
Birmingham, West Midlands
2025.06 - 2026.04
- Ensured prompt collection of rents from tenants, maintaining consistent cash flow.
- Managed tenant relationships for improved satisfaction and retention.
- Handled lease renewals efficiently.
- Kept meticulous records of all property activities to maintain transparency and accountability.
- Prepared regular reports on property performance for senior management review.
Collections supervisor
PT Academy
Birmingham
2024.09 - 2025.05
- Filed CCJ's and liaised with debt collection agencies.
- Handled complex cases and had to made strategic decisions on whether to write off or pursue debt.
- Implemented processes which allows future decisions to be made semi-autonomously for 1000's of debtors.
- Implemented ethical collections procedures for debt that was due to become statute barred and written off.
- Analysed financial risk and worked to maximise compliance with payment plans.
Manager
Love Chaii Group LTD
Birmingham, West Midlands
2024.10 - 2025.05
- Maintained inventory control, reduced stock shortages.
- Led and managed administrative staff to maintain smooth daily operations.
- Liaised with suppliers to ensure timely deliveries.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed market trends to inform strategic decision-making processes.
- Identified growth opportunities through comprehensive market research.
- Planned revenue generation strategies designed for growth.
Collections agent
PT Academy
Birmingham
2023.07 - 2024.08
- Utilised negotiation skills, leading to increased rates of settlement agreements.
- Managed all financial records to ensure accuracy and compliance.
- Maintained compliance with FCA regulations, ensuring ethical debt collection practices.
- Improved customer relations with empathetic and understanding approach to collections.
Education
A-Levels -
Kind Edward's Handsworth Grammar School Sixth Form
Birmingham 2021.09 - 2023.07
NVQ Level 3 - Personal Training
PT Academy
Birmingham 2022.09 - 2022.12
NVQ Level 2 - Gym Instructor
PT Academy
Birmingham 2022.07 - 2022.09
GCSEs -
King Edward's Handsworth Grammar School
Birmingham 2016.09 - 2021.07
Bachelor of Science - Pyschology
Aston University
Birmingham 2024.09 - 2024.12
Skills
- Lease administration
- Positive tenant relations
- Collection strategy development
- Debt collection techniques
- Familiarity with CRM systems
- Complex Decision-Making prowess
- Team Leadership
- Risk Management
Certification
Full UK Driving License
Qualified Personal Trainer
Timeline
Assistant Property Manager
Academy Investment Group
2025.06 - 2026.04
Manager
Love Chaii Group LTD
2024.10 - 2025.05
Collections supervisor
PT Academy
2024.09 - 2025.05
Bachelor of Science - Pyschology
Aston University
2024.09 - 2024.12
Collections agent
PT Academy
2023.07 - 2024.08
NVQ Level 3 - Personal Training
PT Academy
2022.09 - 2022.12
NVQ Level 2 - Gym Instructor
PT Academy
2022.07 - 2022.09
A-Levels -
Kind Edward's Handsworth Grammar School Sixth Form
2021.09 - 2023.07
GCSEs -
King Edward's Handsworth Grammar School
2016.09 - 2021.07