Summary
Overview
Work history
Education
Skills
References
Timeline

Yahya ali

LONDON,United Kingdom

Summary

Experienced, enthusiastic and reliable waiter, dedicated to providing exceptional customer service with a smile. Adept in Microsoft word and excel. Able to effectively work independently, as well as collaborate as part of a productive team. I love meeting and talking to new people from all demographics, as I feel as if everyone has something to bring to the table, whilst being a waiter I have had to effectively time manage to ensure all my customers food arrives on time. Able to thrive in high pressure environments and also provide high quality service to my customers. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Waiter

Wagamama
02.2023 - Current
  • Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Waiter

Wishes Caterers
06.2021 - Current
  • Cross-trained in other restaurant roles to ensure smooth operations when needed
  • Exceeded customer service expectations by anticipating customer needs beforehand
  • Effectively working as a team to ensure large events run smoothly.
  • Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
  • Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
  • Designed event set-up and displays to match client requests.
  • Displayed energy and enthusiasm in fast-paced environment.

Education

GCSE -

Langdon Academy
09.2016 - 06.2021
  • Mathematics - 6
  • English language - 5
  • English literature - 6
  • Sociology - 5
  • Religious studies - 7
  • Geography - 6
  • Combined Science - 6

Skills

  • Customer service management
  • Leadership
  • Drinks upselling
  • Time management
  • Public relations
  • Social media marketing
  • Customer-focused
  • Communication skills
  • Cultural standards

References

References available upon request.

Timeline

Waiter - Wagamama
02.2023 - Current
Waiter - Wishes Caterers
06.2021 - Current
Langdon Academy - GCSE,
09.2016 - 06.2021

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Yahya ali