Summary
Overview
Work history
Skills
Languages
Timeline
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Yahya Adam

Birmingham,West midlands

Summary

Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.

Overview

4
4
years of professional experience

Work history

Administrative assistant

Himilo Organisation
Barningham
09.2024 - 01.2025
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Submitted timely reports which provided critical updates on various projects.
  • Updated company databases by inputting new employee contact information and employment details.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Contributed to team effort by accomplishing related results as needed.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Sorted and organised different types of information by document type, personnel or location.

Home tutor

Self employed
Ankara, Turkey
08.2023 - 07.2024
  • Utilised creative teaching methods for an engaging learning experience.
  • Tailored tutoring methods to individual student needs, resulting in improved comprehension.
  • Improved student participation and interest in the subject matter by using real-world examples during lessons.
  • Assisted students in homework completion for improved understanding of topics taught in school.
  • Collaborated closely with parents on a regular basis about their children's progress, enabling tailored strategies for improvement where necessary.
  • Provided additional support during exam preparation periods to alleviate stress and improve grades.
  • Improved students' academic performance through focused one-on-one sessions.
  • Boosted confidence in subject matter by providing constructive feedback on assignments.

Real estate receptionist

National Rentals
Hargeisa
10.2022 - 08.2023
  • Managed front desk operations single-handedly during peak hours.
  • Managed property viewings schedule, ensuring no clashes occurred.
  • Ensured client satisfaction by providing excellent customer service at all times.
  • Maintained office cleanliness for a welcoming environment.
  • Handled customer queries with professionalism and empathy.
  • Greeted visitors, making them feel comfortable and valued.
  • Organised meetings for productive collaboration among the team members.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Offered knowledgeable, friendly support to in-office guests.

Cafe assistant

Art Cafe
Ankara, Turkey
06.2021 - 09.2022
  • Improved customer satisfaction by always maintaining a friendly and positive attitude.
  • Prepared hot beverages to meet individual customer preferences perfectly.
  • Delivered excellent customer service with thorough product knowledge.
  • Enhanced cafe atmosphere with attention to cleanliness and decoration details.
  • Took accurate food orders, preventing misunderstandings and errors in service delivery.
  • Served customers promptly, ensuring they enjoyed their visit.
  • Kept the workspace clean for a tidy and hygienic environment.
  • Welcomed customers with a smile, providing attentive service from arrival to departure.

Skills

  • Administrative skills
  • Reception management
  • Document preparation
  • Critical-thinking
  • Project scheduling
  • Communication proficiency
  • Initiative taking
  • Resilience under pressure
  • Public speaking
  • Self-motivation
  • Document proofreading
  • Confidentiality awareness
  • Stress management
  • Creative thinking
  • Email handling efficiency
  • Decision making
  • Proactive initiative

Languages

English
Advanced
Turkish
Advanced
Somali
Advanced

Timeline

Administrative assistant

Himilo Organisation
09.2024 - 01.2025

Home tutor

Self employed
08.2023 - 07.2024

Real estate receptionist

National Rentals
10.2022 - 08.2023

Cafe assistant

Art Cafe
06.2021 - 09.2022

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Yahya Adam