YAHAYA SHAIBU
BOLTON,LANCASHIRE
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
Work History
IT SUPPORT ENGINEER
J DICKINSON & SONS
BLACKROD
03.2024 - 07.2026
- Delivered first and second-line technical support to over 300 users, ensuring timely resolution of issues.
- Diagnosed and resolved hardware, software, and network issues.
- Managed support requests through ServiceNow, consistently meeting SLA targets.
- Supported Microsoft 365 applications including Outlook, Teams, and OneDrive.
- Managed Active Directory user accounts, password resets, and group policies.
- Installed, configured, and maintained desktops, laptops, printers, and mobile devices.
- Configured VPN access for remote employees.
- Assisted with onboarding and offboarding processes, including equipment setup.
- Created and updated technical documentation for knowledge base, enhancing resource availability for team members.
IT SUPPORT ENGINEER
TECNO MOBILE
WARRI
01.2017 - 10.2022
- Managed installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
- Designed and set up networks to achieve optimal performance standards.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Responded to emergency out-of-hours IT issues, providing critical support during unforeseen incidents.
- Provided technical support for multiple operating systems, enhancing user experience across platforms.
- Delivered remote demonstrations and troubleshooting on customer's computers through TeamViewer.
- Facilitated training sessions for junior network engineers, enhancing team skills and knowledge in network technologies.
- Delivered comprehensive training to staff on new technologies, enhancing overall technical proficiency within the team.
- Educated service users on new software updates and system capabilities.
Education
Bachelor of Science - COMPUTER SCIENCE
DELTA STATE UNIVERSITY
ABRAKA NIGERIA01-2015
Skills
- Technical support
- Microsoft 365 applications
- Active Directory management
- Network troubleshooting
- VPN configuration
- Remote support
- Incident management
- Problem resolution
- Customer relationship management
- Problem-solving
- Communication skills
Timeline
IT SUPPORT ENGINEER
J DICKINSON & SONS
03.2024 - 07.2026
IT SUPPORT ENGINEER
TECNO MOBILE
01.2017 - 10.2022
Bachelor of Science - COMPUTER SCIENCE
DELTA STATE UNIVERSITY