Summary
Overview
Work history
Education
Skills
Timeline
Generic

Yadira Chacón

London,london

Summary

As a highly experienced and results-driven general manager in the hospitality industry, I have a proven track record of successfully managing and growing restaurants. With over 6 years of experience in the field, I possess a deep understanding of the industry and a strong passion for delivering exceptional customer service.
My leadership style is focused on creating a positive and collaborative work environment, where team members are motivated to excel and deliver their best performance. I have a hands-on approach to management, leading by example and always willing to roll up my sleeves to get the job done.
I am dedicated to providing an exceptional dining experience for our guests, and I am committed to maintaining high standards of quality and service. I am confident that my skills, experience, and passion make me

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

General manager

Tortilla
Canterbury, Kent
10.2022 - Current
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Received and processed stock using inventory management system.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

General manager

Five Guys
Canterbury, Kent
03.2017 - 10.2022
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Monitored and updated stock levels and inventory databases.

Education

Bachelor of Arts - Education

Rey Juan Carlos University
Madrid
09.2016 - 06.2019

Diploma of Higher Education - Business

Juan XXIII College
Madrid
09.2014 - 06.2016

Skills

  • Recruiting and hiring
  • Business administration
  • Leadership and team building
  • Just In Time stock control
  • Organised and efficient
  • Networking abilities
  • Financial management
  • Customer service
  • Inventory control
  • Effective leader
  • Problem-solving
  • Accounting
  • Multilingual
  • Upselling stock
  • Marketing
  • Communication skills

Timeline

General manager

Tortilla
10.2022 - Current

General manager

Five Guys
03.2017 - 10.2022

Bachelor of Arts - Education

Rey Juan Carlos University
09.2016 - 06.2019

Diploma of Higher Education - Business

Juan XXIII College
09.2014 - 06.2016
Yadira Chacón