RATNALINGAM AMUTHEESAN
Surbiton,Kingston upon Thames
Summary
Versatile professional with expertise in cash handling, customer relationship management, and team leadership.
Takes on challenging new role harnessing interpersonal skills, collaboration and strong communication, problem-solving, and interpersonal skills. Knowledgeable about client relations and keen on providing valuable insights and support. Ready to use and develop analytical thinking, relationship management, and strategic planning in any role.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work history
Property Maintenance Officer
Everstar Properties
, Harrow
2024.09 - 2025.08
- Demonstrated excellent troubleshooting abilities across a range of building services equipment, proved versatility in skill set.
- Conducted regular equipment audits for compliance with health and safety regulations.
- Collaborated closely with management to plan refurbishments without hindering daily operations.
- Participated proactively in team meetings, contributed valuable input based on practical experience from the field.
Kitchen and bathroom designer & sales advisor
B&Q
, Surrey
2024.09 - 2025.05
- Enhanced website usability with intuitive interface design.
- Participated in client meetings directly, clarified design objectives.
- Streamlined design process, reduced project completion time.
- Implemented design strategies to boost company's market presence.
- Improved customer engagement by designing interactive graphics.
- Maintained up-to-date knowledge of industry trends, kept designs fresh and relevant.
- Created compelling visuals by understanding client needs.
- Presented concept visuals to clients, achieved approval on first attempt oftenly .
- Executed high quality designs using allocated resources and budget.
- Held brainstorming sessions and design critiques to foster dynamic, creative work environment.
- Devised design solutions to meet client brief requests.
Building customer advisor
B&Q
, Surrey
2024.01 - 2025.08
- Assisted customers in product selection, resulting in increased sales.
- Achieved higher customer retention through consistent follow-ups and updates.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Managed large volumes of incoming calls for efficient customer service operations.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Conducted regular stock checks ensuring product availability for clients at all times.
Restaurant worker
Il Sogno
Affoltern am Albis , Switzerland
2023.04 - 2025.11
- Upheld health and safety standards throughout all work areas.
- Performed cash handling tasks to ensure accurate transactions.
- Ensured cleanliness in the dining area, contributing to a pleasant dining environment.
- Supported team members during busy periods, promoting efficient work flow.
- Followed strict hygiene standards in handling food items assuring quality control at each step.
- Assisted in kitchen operations for smooth functioning of restaurant services.
- Cultivated positive relationships with customers through friendly communication.
Deputy manager
Daily stop
, Liverpool
2020.06 - 2023.02
- Supervised team members for optimal task completion.
- Implemented effective staff training programmes for improved performance.
- Enforced company policies for a safe and productive work environment.
- Managed daily operations for smooth running of the office.
- Provided guidance to junior staff, fostering professional growth and development.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Monitored health and safety measures for guaranteed compliance.
Team leader
Tesco Express
, Enfield
2018.09 - 2020.01
- Resolved conflicts effectively, promoting harmony within the workforce.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Led project coordination, resulting in timely delivery.
- Monitored daily operations whilst reducing operational cost significantly.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Implemented new working methods which improved overall efficiency of the team operations.
Shop assistant
Tesco Express
, Enfield
2018.01 - 2018.09
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Upheld company policies whilst dealing with returns and exchanges.
- Greeted every customer warmly, promoting friendly atmosphere.
- Improved product visibility with strategic shelf arrangements.
Online picker
Tesco Warehouse
, Enfield
2017.05 - 2018.01
- Contributed positively to team dynamics promoting a productive work environment.
- Prioritised urgent orders to meet tight deadlines and maintain customer satisfaction.
- Worked effectively under pressure, maintaining quality service even during peak hours.
- Improved order accuracy with meticulous attention to detail whilst selecting products.
Letting Negotiator
Everstar Properties Ltd
, Harrow
2016.02 - 2016.09
- Facilitated resolution of tenant disputes, maintaining a harmonious environment.
- Streamlined administrative tasks, improving office efficiency.
- Enhanced tenant satisfaction by conducting thorough property viewings.
- Managed inquiries from prospective tenants, increasing brand visibility.
Managing Director
Amu building supplies & DIY
, Hammersmith and Fulham
2014.11 - 2015.12
- Identified market trends, leading to business expansion opportunities.
- Improved company performance by streamlining operational processes.
- Streamlined workflow processes, enhancing productivity levels.
- Developed effective business strategies for sustained growth.
- Implemented cost-saving measures for financial stability.
- Oversaw financial operations for fiscal control and profitability.
- Directed complex projects to successful completion.
Store Manager
Fulham Building Supplies & DIY
, Hammersmith and Fulham
2010.01 - 2014.08
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Streamlined operations to maximise efficiency and minimise waste.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
Education
GCSEs - Maths & English
St. Antony's MV
1998.01 - 2001.12
AS Levels - Accountancy
St. Antony's MV
2000.01 - 2001.12
ESOL Entry Level 1, 2 & 3 - undefined
College of North West London
2002.01 - 2003.12
DPS - Designated Premises Supervisor
London Borough
Hammersmith, Hammersmith and Fulham 2010.01 - 2010.12
Manual Handling - Safe techniques, risk assessment, anatomy and posture and Injury Prevention
CPL training
London 2010.01 - 2010.12
Food Safety in Catering Level 2 -
CPL training
2010.01 - 2010.12
Fire Marshal - undefined
CPL training
2010.01 - 2010.12
Age verification - undefined
CPL training
2010.01 - 2010.12
RTITB Counterbalance Forklift - Forklift training , workplace safety ,compliance with regulations, warehousing
B&Q
New Malden, Kingston upon Thames 2024.08 - 2024.10
Skills
- Customer relationship management
- Team support
- Conflict resolution
- Cash handling
- Staff training
- Vendor negotiation
- Team leadership
- Time management
- Problem solving
- Proficient in english language
- Adaptable communication
- Patience under pressure
- Handling difficult situations
Accomplishments
- Customer focused and enthusiastic approach
- Ability to work independently and as part of a team
- Knowledge of electronics/electrical, plumbing and manual paint mixing machines
- Cash handling and till operating
- Flexible confident hard working
- Strong refined planning and organizational skills that balance work, team support in a timely manner
- Established good working relationships with customers and staff
- Full clean UK driving licence
Languages
English
Fluent
Tamil
Native
Sinhala
Upper intermediate
Timeline
Property Maintenance Officer
Everstar Properties
2024.09 - 2025.08
Kitchen and bathroom designer & sales advisor
B&Q
2024.09 - 2025.05
RTITB Counterbalance Forklift - Forklift training , workplace safety ,compliance with regulations, warehousing
B&Q
2024.08 - 2024.10
Building customer advisor
B&Q
2024.01 - 2025.08
Restaurant worker
Il Sogno
2023.04 - 2025.11
Deputy manager
Daily stop
2020.06 - 2023.02
Team leader
Tesco Express
2018.09 - 2020.01
Shop assistant
Tesco Express
2018.01 - 2018.09
Online picker
Tesco Warehouse
2017.05 - 2018.01
Letting Negotiator
Everstar Properties Ltd
2016.02 - 2016.09
Managing Director
Amu building supplies & DIY
2014.11 - 2015.12
DPS - Designated Premises Supervisor
London Borough
2010.01 - 2010.12
Manual Handling - Safe techniques, risk assessment, anatomy and posture and Injury Prevention
CPL training
2010.01 - 2010.12
Food Safety in Catering Level 2 -
CPL training
2010.01 - 2010.12
Store Manager
Fulham Building Supplies & DIY
2010.01 - 2014.08
Fire Marshal - undefined
CPL training
2010.01 - 2010.12
Age verification - undefined
CPL training
2010.01 - 2010.12
ESOL Entry Level 1, 2 & 3 - undefined
College of North West London
2002.01 - 2003.12
AS Levels - Accountancy
St. Antony's MV
2000.01 - 2001.12
GCSEs - Maths & English
St. Antony's MV
1998.01 - 2001.12