Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

RATNALINGAM AMUTHEESAN

Surbiton,Kingston upon Thames

Summary

Versatile professional with expertise in cash handling, customer relationship management, and team leadership.

Takes on challenging new role harnessing interpersonal skills, collaboration and strong communication, problem-solving, and interpersonal skills. Knowledgeable about client relations and keen on providing valuable insights and support. Ready to use and develop analytical thinking, relationship management, and strategic planning in any role.

Overview

16
16
years of professional experience
13
13
years of post-secondary education

Work history

Property Maintenance Officer

Everstar Properties
, Harrow
09.2024 - 08.2025
  • Demonstrated excellent troubleshooting abilities across a range of building services equipment, proved versatility in skill set.
  • Conducted regular equipment audits for compliance with health and safety regulations.
  • Collaborated closely with management to plan refurbishments without hindering daily operations.
  • Participated proactively in team meetings, contributed valuable input based on practical experience from the field.

Kitchen and bathroom designer & sales advisor

B&Q
, Surrey
09.2024 - 05.2025
  • Enhanced website usability with intuitive interface design.
  • Participated in client meetings directly, clarified design objectives.
  • Streamlined design process, reduced project completion time.
  • Implemented design strategies to boost company's market presence.
  • Improved customer engagement by designing interactive graphics.
  • Maintained up-to-date knowledge of industry trends, kept designs fresh and relevant.
  • Created compelling visuals by understanding client needs.
  • Presented concept visuals to clients, achieved approval on first attempt oftenly .
  • Executed high quality designs using allocated resources and budget.
  • Held brainstorming sessions and design critiques to foster dynamic, creative work environment.
  • Devised design solutions to meet client brief requests.

Building customer advisor

B&Q
, Surrey
01.2024 - 08.2025
  • Assisted customers in product selection, resulting in increased sales.
  • Achieved higher customer retention through consistent follow-ups and updates.
  • Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Managed large volumes of incoming calls for efficient customer service operations.
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Conducted regular stock checks ensuring product availability for clients at all times.

Restaurant worker

Il Sogno
Affoltern am Albis , Switzerland
04.2023 - 11.2025
  • Upheld health and safety standards throughout all work areas.
  • Performed cash handling tasks to ensure accurate transactions.
  • Ensured cleanliness in the dining area, contributing to a pleasant dining environment.
  • Supported team members during busy periods, promoting efficient work flow.
  • Followed strict hygiene standards in handling food items assuring quality control at each step.
  • Assisted in kitchen operations for smooth functioning of restaurant services.
  • Cultivated positive relationships with customers through friendly communication.

Deputy manager

Daily stop
, Liverpool
06.2020 - 02.2023
  • Supervised team members for optimal task completion.
  • Implemented effective staff training programmes for improved performance.
  • Enforced company policies for a safe and productive work environment.
  • Managed daily operations for smooth running of the office.
  • Provided guidance to junior staff, fostering professional growth and development.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Monitored health and safety measures for guaranteed compliance.

Team leader

Tesco Express
, Enfield
09.2018 - 01.2020
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Led project coordination, resulting in timely delivery.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Implemented new working methods which improved overall efficiency of the team operations.

Shop assistant

Tesco Express
, Enfield
01.2018 - 09.2018
  • Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
  • Upheld company policies whilst dealing with returns and exchanges.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Improved product visibility with strategic shelf arrangements.

Online picker

Tesco Warehouse
, Enfield
05.2017 - 01.2018
  • Contributed positively to team dynamics promoting a productive work environment.
  • Prioritised urgent orders to meet tight deadlines and maintain customer satisfaction.
  • Worked effectively under pressure, maintaining quality service even during peak hours.
  • Improved order accuracy with meticulous attention to detail whilst selecting products.

Letting Negotiator

Everstar Properties Ltd
, Harrow
02.2016 - 09.2016
  • Facilitated resolution of tenant disputes, maintaining a harmonious environment.
  • Streamlined administrative tasks, improving office efficiency.
  • Enhanced tenant satisfaction by conducting thorough property viewings.
  • Managed inquiries from prospective tenants, increasing brand visibility.

Managing Director

Amu building supplies & DIY
, Hammersmith and Fulham
11.2014 - 12.2015
  • Identified market trends, leading to business expansion opportunities.
  • Improved company performance by streamlining operational processes.
  • Streamlined workflow processes, enhancing productivity levels.
  • Developed effective business strategies for sustained growth.
  • Implemented cost-saving measures for financial stability.
  • Oversaw financial operations for fiscal control and profitability.
  • Directed complex projects to successful completion.

Store Manager

Fulham Building Supplies & DIY
, Hammersmith and Fulham
01.2010 - 08.2014
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Negotiated contracts with suppliers for cost-effective procurement of merchandise.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.

Education

GCSEs - Maths & English

St. Antony's MV
01.1998 - 12.2001

AS Levels - Accountancy

St. Antony's MV
01.2000 - 12.2001

ESOL Entry Level 1, 2 & 3 - undefined

College of North West London
01.2002 - 12.2003

DPS - Designated Premises Supervisor

London Borough
Hammersmith, Hammersmith and Fulham
01.2010 - 12.2010

Manual Handling - Safe techniques, risk assessment, anatomy and posture and Injury Prevention

CPL training
London
01.2010 - 12.2010

Food Safety in Catering Level 2 -

CPL training
01.2010 - 12.2010

Fire Marshal - undefined

CPL training
01.2010 - 12.2010

Age verification - undefined

CPL training
01.2010 - 12.2010

RTITB Counterbalance Forklift - Forklift training , workplace safety ,compliance with regulations, warehousing

B&Q
New Malden, Kingston upon Thames
08.2024 - 10.2024

Skills

  • Customer relationship management
  • Team support
  • Conflict resolution
  • Cash handling
  • Staff training
  • Vendor negotiation
  • Team leadership
  • Time management
  • Problem solving
  • Proficient in english language
  • Adaptable communication
  • Patience under pressure
  • Handling difficult situations

Accomplishments

  • Customer focused and enthusiastic approach
  • Ability to work independently and as part of a team
  • Knowledge of electronics/electrical, plumbing and manual paint mixing machines
  • Cash handling and till operating
  • Flexible confident hard working
  • Strong refined planning and organizational skills that balance work, team support in a timely manner
  • Established good working relationships with customers and staff
  • Full clean UK driving licence

Languages

English
Fluent
Tamil
Native
Sinhala
Upper intermediate

Timeline

Property Maintenance Officer

Everstar Properties
09.2024 - 08.2025

Kitchen and bathroom designer & sales advisor

B&Q
09.2024 - 05.2025

RTITB Counterbalance Forklift - Forklift training , workplace safety ,compliance with regulations, warehousing

B&Q
08.2024 - 10.2024

Building customer advisor

B&Q
01.2024 - 08.2025

Restaurant worker

Il Sogno
04.2023 - 11.2025

Deputy manager

Daily stop
06.2020 - 02.2023

Team leader

Tesco Express
09.2018 - 01.2020

Shop assistant

Tesco Express
01.2018 - 09.2018

Online picker

Tesco Warehouse
05.2017 - 01.2018

Letting Negotiator

Everstar Properties Ltd
02.2016 - 09.2016

Managing Director

Amu building supplies & DIY
11.2014 - 12.2015

DPS - Designated Premises Supervisor

London Borough
01.2010 - 12.2010

Manual Handling - Safe techniques, risk assessment, anatomy and posture and Injury Prevention

CPL training
01.2010 - 12.2010

Food Safety in Catering Level 2 -

CPL training
01.2010 - 12.2010

Store Manager

Fulham Building Supplies & DIY
01.2010 - 08.2014

Fire Marshal - undefined

CPL training
01.2010 - 12.2010

Age verification - undefined

CPL training
01.2010 - 12.2010

ESOL Entry Level 1, 2 & 3 - undefined

College of North West London
01.2002 - 12.2003

AS Levels - Accountancy

St. Antony's MV
01.2000 - 12.2001

GCSEs - Maths & English

St. Antony's MV
01.1998 - 12.2001

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RATNALINGAM AMUTHEESAN