Summary
Overview
Work history
Education
Skills
Timeline
Generic

xxxxx smith

Summary

Seasoned professional with focus on customer service management and team leadership. Capable of enhancing customer satisfaction and streamlining service processes through strategic planning and strong communication skills. Skilled in conflict resolution, staff training, and fostering positive work environment to drive team performance.

Offering strong skills in communication, problem-solving, and team leadership. Knowledgeable about customer service principles and fostering positive customer relationships. Ready to use and develop skills in conflict resolution, time management, and team collaboration in any role. Offering strong skills in communication, problem-solving, and team leadership. Knowledgeable about customer service principles and fostering positive customer relationships. Ready to use and develop skills in conflict resolution, time management, and team collaboration in any role.

Overview

27
27
years of professional experience

Work history

Customer service manager

Ladbrokes/Coral
southwark park rd, south east london
06.2001 - Current
  • Delivered exceptional service by addressing customer queries promptly.
  • Streamlined processes for improved team efficiency.
  • Raised company reputation with high-quality customer care.
  • Managed challenging situations to ensure customer satisfaction.
  • Financial experience
  • strong communicator

Bingo Manager

Gala Bingo
Surrey Quays, Southwark
01.1998 - 01.2001
  • Managed daily operations for smooth running of the bingo hall.
  • Increased customer retention by implementing engaging bingo activities.
  • Cultivated a friendly and welcoming environment with excellent customer service skills.
  • Ensured compliance to gambling regulations for legal operation of games.
  • Updated knowledge about latest industry trends, staying competitive in the market.
  • Assessed risk factors in games, safeguarding company's interests from potential frauds.
  • Managed inventory levels efficiently, avoiding stock outs or overstock situations.
  • Maintained strong working relationships with colleagues and senior management.

Education

Certificate of Higher Education -

University of Wales Trinity Saint David
LONDON
02.2024 -

GED -

Deptford Green Secondary School

Skills


  • Hiring and training
  • Innovation management
  • Financial services experience
  • strong communicator
  • Employee development skills
  • Managing a team
  • verbal and written communication
  • Strategic planning
  • Planning and organization

Timeline

Certificate of Higher Education -

University of Wales Trinity Saint David
02.2024 -

Customer service manager

Ladbrokes/Coral
06.2001 - Current

Bingo Manager

Gala Bingo
01.1998 - 01.2001

GED -

Deptford Green Secondary School
xxxxx smith