xiyu cheng

· Welcomed and assisted concert attendees, providing a warm and friendly first point of contact.

· Hand out the programme notes and ensure a smooth admission process, helping maintain an organized and efficient entrance.

· Guided attendees to their assigned seats or sections, offering assistance to those with special needs or requirements.

· Monitored the concert hall to maintain a safe and pleasant environment for all patrons.

· Responded to inquiries and resolved any concerns or issues raised by concertgoers in a professional and courteous manner.

· Collaborated with the event organizers to coordinate the flow of attendees and resolve logistical challenges as they arose.

· Assisted in distributing programs and promotional materials to attendees, enhancing their concert experience.

· Provided Exceptional Customer Service: Greeted and assisted customers in a friendly and helpful manner. Actively listened to their needs and preferences, providing product recommendations and answering questions. Ensured a positive shopping experience.

· Upselling and Promotions: Actively promoted store promotions and loyalty programs to maximize sales. Encouraged customers to explore complementary products and offered upsell options.

· Product Knowledge: Gained an in-depth understanding of Hollister's products, including clothing lines, accessories, and fragrances. Stayed informed about product features, styles, and trends to better assist customers.

· Team Collaboration: Worked as part of a team to achieve sales targets and provide a cohesive shopping experience. Assisted coworkers during busy periods and supported teamwork and cooperation.

· Inventory Management: Assisted in receiving and organizing merchandise shipments. Conducted regular stock checks to ensure inventory accuracy. Helped with restocking shelves and maintaining appropriate inventory levels.

Cash Handling and Transactions: Processed sales transactions accurately using a point-of-sale (POS) system. Handled cash, credit card, and WeChat payments. Maintained a balanced cash drawer and resolved any discrepancies.