Summary
Overview
Work History
Education
Skills
Timeline
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Xiaotong (Winona) Jiang

London

Summary

Responsible employer with ample experience handling high volume of customers and transactions. Demonstrates efficiency under pressure and adapts to changing customer needs and situations. Flexible with multitasking skills and committed to providing welcoming environments and enjoyable experiences for colleagues and customers.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Cinema Attendant

CINITY Cinemas
Nanjing
08.2023 - 09.2023
  • Welcomed guests to theater, scanned guests' tickets and directed to screening rooms..
  • Worked with other staff members for smooth theater operations and festive cinema decoration.
  • Prepared reports on daily activities and sales to provide management with relevant information.

Bakery Clerk

Paris Baguette
Nanjing
07.2023 - 09.2023
  • Collected payments accurately using Point of Sale system to process transactions.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Trained new bakery staff on company policies to maximize job satisfaction, expertise, and team performance.


Community Operations Intern (Remote)

HEALING SPACE
Durham
06.2022 - 07.2022
  • Monitored online group help sessions for Chinese students studying abroad
  • Ran the corporate official Wechat account for promotion of projects and events
  • Contributed in weekly reflections for corporate growth through analysis of promotion outcomes.

Retail Sales Associate

Watsons
Nanjing
06.2021 - 08.2021
  • Offered each customer personal centered service to complete purchases, locate items, and join reward programs, boosting sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Bachelor of Arts - Education Studies: Psychology

Durham University
Durham UK
09.2020 - 06.2023

Master of Arts - Education (Psychology)

UCL
London UK
09.2023 - Current

Skills

    Till counting

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Timeline

Master of Arts - Education (Psychology)

UCL
09.2023 - Current

Cinema Attendant

CINITY Cinemas
08.2023 - 09.2023

Bakery Clerk

Paris Baguette
07.2023 - 09.2023

Community Operations Intern (Remote)

HEALING SPACE
06.2022 - 07.2022

Retail Sales Associate

Watsons
06.2021 - 08.2021

Bachelor of Arts - Education Studies: Psychology

Durham University
09.2020 - 06.2023

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Xiaotong (Winona) Jiang