Xiaotong (Winona) Jiang
London
Summary
Responsible employer with ample experience handling high volume of customers and transactions. Demonstrates efficiency under pressure and adapts to changing customer needs and situations. Flexible with multitasking skills and committed to providing welcoming environments and enjoyable experiences for colleagues and customers.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Cinema Attendant
CINITY Cinemas
Nanjing
2023.08 - 2023.09
- Welcomed guests to theater, scanned guests' tickets and directed to screening rooms..
- Worked with other staff members for smooth theater operations and festive cinema decoration.
- Prepared reports on daily activities and sales to provide management with relevant information.
Bakery Clerk
Paris Baguette
Nanjing
2023.07 - 2023.09
- Collected payments accurately using Point of Sale system to process transactions.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Trained new bakery staff on company policies to maximize job satisfaction, expertise, and team performance.
Community Operations Intern (Remote)
HEALING SPACE
Durham
2022.06 - 2022.07
- Monitored online group help sessions for Chinese students studying abroad
- Ran the corporate official Wechat account for promotion of projects and events
- Contributed in weekly reflections for corporate growth through analysis of promotion outcomes.
Retail Sales Associate
Watsons
Nanjing
2021.06 - 2021.08
- Offered each customer personal centered service to complete purchases, locate items, and join reward programs, boosting sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Arts - Education Studies: Psychology
Durham University
Durham UK 2020.09 - 2023.06
Master of Arts - Education (Psychology)
UCL
London UK 2023.09 - Current
Skills
Till counting
Hospitality service expertise
Facility Maintenance
Teamwork and Collaboration
Timeline
Master of Arts - Education (Psychology)
UCL
2023.09 - Current
Cinema Attendant
CINITY Cinemas
2023.08 - 2023.09
Bakery Clerk
Paris Baguette
2023.07 - 2023.09
Community Operations Intern (Remote)
HEALING SPACE
2022.06 - 2022.07
Retail Sales Associate
Watsons
2021.06 - 2021.08
Bachelor of Arts - Education Studies: Psychology
Durham University
2020.09 - 2023.06