XHULJANA HYSKO

• Experienced in busy environments.
• Quickly adapts to new employment guidelines, courses and procedures.
• Greeting guests, taking food & drink orders, making coffee and drinks, operating the till, tallying bills, handing checks, serving orders in a very busy environment as well as collaborating with the rest of the team to provide exceptional customer service.
• Maintained clean and organised workspace, enabling co-workers to locate resources and product.
• Correctly followed all health, safety and sanitation guidelines.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Ordered, received and stocked supplies and retail products.
• Managed morning rush of over 300 customers daily with efficient, level-headed customer service.
• Greeted guests with pleasant smile and superior customer service.
• Cleaned and sanitised work areas, utensils and equipment.
• Communicated with customer to provide menu offering details and assist with decision-making.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Interacted with customers while taking ordersand promoted a positive image for the business through excellent customer service.
• Answered guest questions with the most accurate and updated information available.

• Greeting guests, taking food & drink orders, making coffee and drinks, operating the till, tallying bills, handing checks, serving drink orders in a very busy environment as well as collaborating with the rest of the team to provide exceptional customer service.
• Made engaging connections with guests to create loyalty.
• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
• Collected money and made change.
• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
• Maintained bar stocks, replenishing daily as necessary.
• Devised unique events and special promotions to drive sales.
• Performed closing duties including cleaning, sanitising and replenishing.
• Stopped service to any adult furnishing alcoholic beverages to minor.
• Maintained full knowledge of bar and menu items and made recommendations.

• Generated lists of properties compatible with buyers' needs and financial resources.
• Negotiated contracts and coordinate with lenders, solicitors and inspectors.
• Communicated with builders and engineers about how to sell new houses.
• Managed and rented out rental properties.
• Assisted clients with corporate relocation services.
• Answered phone calls and emails from potential and existing customers.
• Created estate agent and buyer incentives and strategies with other agents, builders and buyers.

• Greeting guests, taking food & drink orders, making desserts, coffee and drinks, operating the till, tallying bills, handing checks, preparing & serving orders in a very busy environment as well as collaborating with the rest of the team to provide exceptional customer service.
• Responsible for managing a team of staff in the store.
• Created employee time sheets and handled requests for time off.
• Interviewing new staff and determining their suitability.
• Motive staff to work to their best ability and discover new skills.
• Liaised with customers and suppliers on a daily basis.
• Responsible for ordering stock and stock control.
• Maintaining the high standards of the shop.
• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
• Addressed customer issues to ensure swift and successful resolution.

• Paraskhnio/TodayPress –, , Greece Responsibilities: Working as journalist as part of writers, providing full coverage of local political and economic events.
• Writing on a daily basis for the local web site news, political articles, etc.
• Supervising new staff.
• Reporting on a daily basis to manager.
• Organise and chose the daily news for the web site.
• Solving any IT problems through phone and meetings.

• Conducting interviews with readers, sources and anyone directly involved in a story.
• Quickly collecting and analysing information on any breaking news stories.
• Writing features and news stories.
• Attending press launches, meetings and conferences etc.
• Following up leads for potential new stories.
• Conducting interviews in person and over the phone.
• Coming up with catchy headings for features.
• Editing copy.
• Reviewing products and services and then writing pieces about them.
• Thorough relationship builder; maintained thousands of contacts.
• Managed contacts and followed legislative stories to produce on-air TV news stories.

Producer and radio speaker on a daily basis. Solo news and music radio program assigned. Online and phone interaction with listeners. Radio schedule programming. Sponsor and artist networking.

• Responsible for helping to run the store on a day to day basis by assisting with launching retail initiatives, general store maintenance.
• Meeting and greeting customers when they enter the shop and provide full assistance if required.
• Operating the till and handling financial transactions.
• Receiving deliveries from suppliers.
• Cataloguing stock and performing inventory checks.
• Reporting any issues of concern to senior managers.
• Checking and replenishing stock on displays.
• Getting items from the stock room and maintain stock order and ensuring the aisles are kept clear for health and safety reasons.
• Disposing of any discarded litter and wrappings, and making sure baskets are available in any time for customers to use.
• Helping customers find different products within the store.

• Designed and printed menus, recipes and promotions and offers.
• Cleaned and sanitised work areas, utensils and equipment.
• Correctly followed all health, safety and sanitation guidelines.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Supported store manager with recruiting, interviewing and hiring baristas.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Greeted guests with pleasant smile and superior customer service.
• Updated menu with daily offerings and specials, using personalised artistic touches.

• Greeting customers as they enter the restaurant, taking their reservation or put them on a waiting list, give menus and show them to their seat.
• Handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Shop Assistant, Salad Shop – Piraeus, Greece Responsibilities: Responsible for helping to run the store on a day to day basis by assisting with launching retail initiatives, general store maintenance and training new staff.
• Meeting and greeting customers when they enter the shop and provide full assistance if required.
• Operating the till and handling financial transactions.
• Receiving deliveries from suppliers.
• Cataloguing stock and performing inventory checks.
• Reporting any issues of concern to senior managers.
• Checking and replenishing stock on displays.
• Getting items from the stock room and maintain stock order and ensuring the aisles are kept clear for health and safety reasons.
• Disposing of any discarded litter and wrappings, and making sure baskets are available in any time for customers to use.
• Helping customers find different products within the store.

• Greeting guests, taking food & drink orders, operating the till, tallying bills, handing checks, serving orders in a very busy environment as well as collaborating with the rest of the team to provide exceptional customer service.

• Greeting guests, taking food & drink orders, operating the till, tallying bills, handing checks, serving orders in a very busy environment as well as collaborating with the rest of the team to provide exceptional customer service.
• Assisted guests with making menu choices in informative and helpful fashion.
• Answered questions about menu selections and made recommendations when requested.
• Sprayed all racked items with hot water to loosen and remove food residue.
• Pitched in to assist host station by showing guests to tables.
• Used hot water, bar mops and sanitising or cleaning products to wipe down kitchen and food preparation areas.
• Greeted guests in pleasant and courteous manner.
• Adhered to quality expectations and standards.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Calculated charges, issued bills and collected payments.
• Cleaned, sanitised and organised food speed racks, bins, dry storage racks and chemical storage room.
• Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
• Provided friendly and courteous service to all guests.
• Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
• Guided guests through dining rooms and provided needed assistance.
• Kept carpets and floor clear of debris.
• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Identified items in stock for first use to decrease waste and profit loss.
• Checked on guests to ensure satisfaction with each food course and beverages.
• Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.

• Responsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that comes to the store.
• Playing an active role in providing a positive customer experience and driving sales.
• Supporting the store team and manager to increase streams and profit targets.
• Making coffees, drinks, sandwiches etc.
• Maintaining high standards of presentation and cleanliness across the store.
• Demonstrating good product knowledge to customers on key promotions and offers.
• Providing cover in other areas during periods of holidays and sickness.
• Approaching customers that may require assistance if you are on the shop floor.
• Carrying out stock replenishment.
• Ensuring all areas of the store remain tidy at all times.