Xhulian Leka
London
Summary
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
14
14
years of professional experience
Work history
Assistant manager
Esquires Coffee shop
Crowthorne , Berkshire
09.2025 - Current
- Assisted in recruitment process to build an effective workforce.
- Increased staff productivity by providing comprehensive training programmes.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Assistant Manager
Brown Bag Coffee Shop
Wokingham , Berkshire
05.2024 - 08.2025
- Handled stock control duties diligently preventing overstocking or shortages.
- Increased staff productivity by providing comprehensive training programmes.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
ASSISTANT RESTAURANT MANAGER
Amazonico-London
London
10.2023 - 04.2024
- Examine restaurant for conformance to safety and health standards by conducting walkthroughs and observing staff and operations.
- Offering the highest level of service at all times, to all guests.
- Lead services and Build and maintain strong relationships with team and guests.
- Ability to be flexible and adjust to high level customer demands.
- Assist in implementing sales plans and controls to meet or exceed financial goals.
- Collaborate with kitchen staff to ensure quality and efficiency of food production.
ASSISTANT DEPUTY MANAGER
The Real Greek
Bracknell
12.2020 - 09.2023
- Delegate duties to team member, ensure customers receive high standards of customer service and food quality
- Ensure all shift set up procedures are followed within both kitchen and restaurant areas
- Assist in restaurant or kitchen when required
- Respond to customer feedback, complaints and compliments
- Oversee stock levels
- Coach staff members on company standards where necessary
- Attend health & safety training, food safety training, product knowledge and customer service skills courses
ASSISTANT DEPUTY MANAGER
The Real Greek
Bracknell
12.2020 - 09.2023
- Delegate duties to team member, ensure customers receive high standards of customer service and food quality
- Ensure all shift set up procedures are followed within both kitchen and restaurant areas
- Assist in restaurant or kitchen when required
- Respond to customer feedback, complaints and compliments
- Oversee stock levels
- Coach staff members on company standards where necessary
- Attend health & safety training, food safety training, product knowledge and customer service skills courses
ASSISTANT MANAGER
The Real Greek
Soho, London
06.2018 - 11.2020
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper onboarding
- Monitor compliance with safety and hygiene regulations
ASSISTANT MANAGER
The Real Greek
Soho, London
06.2018 - 11.2020
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper onboarding
- Monitor compliance with safety and hygiene regulations
GENERAL RESTAURANT MANAGER
The Real Greek
Muswell Hill, London
09.2017 - 05.2018
- Hire and train staff
- Create and edit menus
- Order ingredients and beverages
- Keep a record of income and expenses
- Talk to customers to receive feedback on their service
- Open and close the restaurant daily
- Motivate staff during busy shifts
- Ensure that staff members are available for shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
GENERAL RESTAURANT MANAGER
The Real Greek
Muswell Hill, London
09.2017 - 05.2018
- Hire and train staff
- Create and edit menus
- Order ingredients and beverages
- Keep a record of income and expenses
- Talk to customers to receive feedback on their service
- Open and close the restaurant daily
- Motivate staff during busy shifts
- Ensure that staff members are available for shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
RESTAURANT SUPERVISOR
The Real Greek
Dulwich, London
03.2017 - 08.2017
- Ensure service standards are maintained
- Ensure daily and weekly staff briefings within the team are happening
- Actively consider prevention, recovery and investigation of any complaints
- Ensure company standards for cleanliness are maintained
RESTAURANT SUPERVISOR
The Real Greek
Dulwich, London
03.2017 - 08.2017
- Ensure service standards are maintained
- Ensure daily and weekly staff briefings within the team are happening
- Actively consider prevention, recovery and investigation of any complaints
- Ensure company standards for cleanliness are maintained
HOSPITALITY EMPLOYEE
Marinos Hotel,Sky Park, Senses
Rethymnon
04.2012 - 03.2017
- Experience in all the fields of hospitality
- (Coffee shop, restaurants, hotels)
- Ability to interact and network with people
- Being flexible and disciplined, industrious and diligent
- Gaining experience in time and project management
HOSPITALITY EMPLOYEE
Marinos Hotel,Sky Park, Senses
Rethymnon
04.2012 - 03.2017
- Experience in all the fields of hospitality
- (Coffee shop, restaurants, hotels)
- Ability to interact and network with people
- Being flexible and disciplined, industrious and diligent
- Gaining experience in time and project management
Education
PROFESSIONAL ELECTRICIAN DIPLOMA -
1o Epal Rethymnon
RethymnonFOOD HYGIENE CERTIFICATE - undefined
Skills
- Ability to Work in a Team
- Fast Learner
- Excellent Customer Service Skills
- Leadership Skills
Languages
English
Upper intermediate
B2
Greek
Advanced
C1
Albanian
Beginner
A1